Telemarketer

• Initiate, develop and follow up on business leads. Cold call, direct email, and perform other lead generation activities. Obtain names and numbers of potential customers from telephone directors or purchased lists. Schedule appointments for sales representatives to meet with potential clients.
• Persuade potential customers to purchase a product or service or to make a donation. Explain products or services in detail. Answer questions from customers. Explain or negotiate prices.
• Enter customer and sales information into database. Obtain or verify customer information, including address, phone number, and payments methods. Record various system transactions and confidential recordkeeping.
• Follow up on orders to ensure product satisfaction. Resolve customer issues about orders or payment information.
• Conduct customer surveys to ascertain level of customer service and product/service satisfaction.

• High school education

• One (1) year of sales or customer service experience

• Persistent, motivated to close sales, handles rejection well, results driven
• Time management skills
• Customer service skills
• Telephone and lead prospecting skills
• Professionalism
• Knowledge of the products being sold

• Work indoors and outdoors during all seasons and weather conditions
• Limited amount of local and/or multiple location traveling required
• Professional Dress is required when in contact with families.

• Frequent, continuous periods of time standing, up 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

• Working beyond “standard” hours as the need arises

Service Corporation International