Universal Banker - Allentown (Bilingual in Spanish Preferred)

Qatar National Bank

  • Allentown, PA
  • Permanent
  • Full-time
  • 1 month ago
GENERAL DUTIES AND RESPONSIBILITIES: * Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  • Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  • Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
  • Opens, closes, and services every type of deposit product, able to take and disburse loans.
  • Perform branch functions requiring an in-depth knowledge of branch transactions. Including but not limited to performs paying and receiving Financial Service Representative functions accurately balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault Settlement, etc.
  • May ensure daily office settlement.
  • Assists in the training of personnel and may be a member of a committee (i.e. Safety Committee) and train personnel on the information obtained from attending committee meetings.
  • Assists in processes and prepares branch cash and settlement.
  • Able to relate to other people beyond giving and receiving instructions.
  • Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
  • Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  • Required availability of all operating branch hours which can include holidays and weekends
REQUIRED TRAINING, EXPERIENCE AND EDUCATION: * Must be proficient in all aspects of job.
  • High School diploma or equivalent.
  • Complete Universal Banker Certification Checklist.
  • Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers. Bilingual (Spanish) preferred.
  • Successful in motivating team members in all aspects of QNB's Service Excellence.
  • Ability to lift and maneuver 25-30-pound coin bags.
  • Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
  • Requires strong reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent (completion of some college courses preferred but not required).
  • Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  • This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
  • Must fulfill re-certification of Universal Banker I requirements annually.
  • PA Notary
  • Ability to solve problems and carry on without supervision.
PREFERRED TRAINING, EXPERIENCE AND EDUCATION: * Successful completion of Banking Fundamentals and Consumer Lending.
  • Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and product campaigns.

Qatar National Bank