Professional and Clinical Training Manager
Medical Affairs
- Somerset, NJ
- Permanent
- Full-time
2. Accountable to assess organizational needs and align training strategies based on those needs.
3. Develop and implement competency certification for clinical and product knowledge for all eligible TIS associates. Certification includes meeting all internal and external requirements such as hospital, legal and regulatory agencies and vendor credentialing organizations.
4. Continually evaluate the effectiveness of training programs and materials. Continue to look for opportunities to enhance and continually evaluates training content for accuracy and updates out-dated information.
5. Manage training program budget appropriately while maintaining highest standards for vendors or partnering organizations that are utilized.
6. Lead advanced training classes for all associates including field sales, field clinical, corporate accounts and marketing. This includes, but is not limited to, developing content, scheduling of classes, agendas, guest speakers and facilitating training sessions containing product and clinical content.
7. Is a subject matter expect and certified trainer on Terumos selling model, responsible for training new hires and incumbent associates on Terumos selling model.
8. Evaluate new hires during training sessions to provide coaching and feedback to new hires and their managers.
9. Partner with marketing in the creation of sales training curriculum and materials for existing products.
10. Design, develop and collaborate with marketing colleagues to develop training curriculum and materials to support new product/line extension launches. Once the launch is executed, will incorporate product launch training materials into new hire training curriculums for future new hire training sessions.Job Responsibilities (continued)11. Provide clinical guidance in support of Advertising and Promotions Policy as needed.
12. Provide guidance and support related to procedures and products to NPD, Regulatory and Quality as required.
13. Collaborate in the planning of product and clinical training content for regional, area and national sales meetings.
14. Responsible and accountable for developing and tracking learning metrics for each training session.
15. Lead and develop activities and trainings for field based certified trainers.
16. Conduct field visits with territory managers and field clinicals to remain abreast of the industry, clinical, product and customer trends.
17. Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements. This includes but is not limited to the prompt recognition and forwarding of customer complaints (i.e. adverse events, product performance reports, etc.) to Quality Assurance (QA), and by ensuring all promotional messaging (i.e. branding strategies, product claims, etc.) and materials (i.e. literature) discussed or presented to customers are clinically accurate and adhere to AdvaMed guidelines and Terumos policy on Interactions with Healthcare Professionals. Maintain strong knowledge of and adherence to regulations regarding promotional material content and control. Fully adhere to all applicable FDA regulations, international guidelines and Terumos policies at all times.
18. Perform other job-related duties as assigned.Working Conditions/Physical Requirements
- This position exists in an office environment or remote. Up to 50% overnight travel is required, including occasional weekend travel.
- Occasional entry to hospitals and other medical facilities is required. Many facilities have instituted vendor credentialing policies which require vendors to meet defined training, background check and proof of immunization requirements as a condition of entry. Terumo Associates entering these facilities are required to abide by these credentialing requirements.
- When visiting hospitals and other medical facilities, must be able to gain access to and work in the IR suite, cath lab and operating room. Entry into these areas requires an ability to wear appropriate gowning, stand for long periods of time, comply with hospital policy/protocol and be aware of potential biohazards such as blood borne pathogens.
- Strong knowledge of the human anatomy and ability to master relevant clinical and product related information.
- Strong interpersonal communication skills, presentation, facilitation, and influencing skills.
- Knowledge of adult learning principles, innovative training approaches, and instructional design.
- Strong communications skills both verbal and written and an ability to communicate complex product and clinical information in an easy to understand manner.
- Ability to manage budget and deliver programs within prescribed budgetary limits.
- Strong knowledge of Microsoft Office, including ability to create complex PowerPoint training presentations.
- Strong organizational planning and project management skills and the ability to manage multiple projects simultaneously under tight deadlines while working cross-functionally with both internal associates and managing through outside vendors.
- Strength in the following competencies is required: Strategic Thinking, Managing Complexity, Leading without Authority, Organization Development, Collaboration, and Project Management.
- Strong attention to detail.
- Requires a Bachelors degree and a minimum of 5+ years of sales training experience in a medical device or pharmaceutical environment; or an equivalent combination of education and experience.
- Prior experience in sales, marketing or clinical is preferred.
- Prior experience in Endovascular or Embolotherapy sales or training is strongly preferred.
- Experience managing sales training curriculums and sales training classes is strongly preferred.