Treatment Center Director/Program Manager
BayMark Health Services
- Morgantown, WV
- Permanent
- Full-time
- Responsible for the operation & performance of the Opiate Treatment Program (OTP) clinic
- Manages OTP clinic operations to budgeted/planned results
- Participates in the interviewing, hiring, training of clinic staff
- Evaluates, manages, counsels and terminates subordinate personnel
- Provides direction to clinic personnel and relays corporate mandates, goals and objectives to field personnel
- Works closely with staff via regular supervision to ensure the completion of performance goals
- Communicates with and insures compliance with the various regulatory bodies (SAMHSA, DEA, CARF, JCAHO, HIPAA, etc.); manages preparation of various federal, state & local applications, filings, licensure, permits, approvals, etc.
- Identifies cost-saving opportunities, operational efficiencies, etc. and implements
- Assists with partnering opportunities, linkage/support agreements and other critical relationships to drive census growth & meet regulatory requirements
- Develops, monitors and provides reports on key performance indicators of clinic measures and reacts accordingly
- Works closely with OTP Medical Director, Psychiatric consultant as applicable, OTP Compliance Manager and QA/QI activities in a variety of areas including, but not limited to - compliance with federal & state rules, laws & regulations; compliance with CARF / JCAHO, performance improvement initiatives, productivity goals, quality patient care, customer service, operational enhancement, growth of patient census, contractual requirements, standardization & conformity, best practices and plans for continuous improvement
- Becomes familiar with OTP federal & state laws, regulations, etc. and the application of such
- Becomes familiar with CARF/JCAHO standards and the application of such
- Responsible for maintenance & updating of policy & procedure manual and clinic operations manuals and procedures
- Serves as a clinic resource and provides or arranges for clinic training as requested/necessary
- Maintains patient, employee and company confidentiality
- Participates in community relations, education and development activities to drive and maintain census
- Identifies and implements tactical steps to increase and retain census
- Works with clinic team to insure operations are prepared to handle increased census
- Participates in political activities to keep company connected within appropriate circles such as local government board meetings, MTP advisory board meetings, city/county administrator meetings, ADAA meetings, etc.
- Leads effort to identify, hire & train personnel with cultural diversity to meet the future clinic needs based on patient demographics - identifies cultural community leaders and networks
- Participation in the overall Company Performance Improvement Process
- Familiar with standards required by Board of Health, OSHA, etc. and the application of such
- Assists as requested with marketing programs & literature development
- Other duties as assigned
- Multiple years of experience as an administrator of a clinical program
- Bachelor's degree (in business administration or related) from an accredited college or university
- Understanding of clinic operations, with significant amount of time working in the field of substance abuse
- Understanding of HIPAA, Federal, State & CARF standards & regulations
- Demonstrated organizational and leadership skills with the ability to supervise and manage personnel
- Strategic thinker to be able to recommend alternative solutions, execute and monitor
- Self-starter, able to work autonomously and generate ideas and benefits for the Company
- Customer service focused, eager and energetic
- Excellent interpersonal and communication skills
- Satisfactory drug screen and criminal background check.
- Competitive salary
- Comprehensive benefits package, including medical, dental, vision and 401(K)
- Generous paid time off
- Excellent growth and development opportunities
- Satisfying and rewarding work striving to overcome the opioid epidemic