Office Coordinator
Playabilities for Sensational Kids
- Olathe, KS
- $40,000 per year
- Permanent
- Full-time
- We are energized through serving others.
- We strive for personal and professional growth to continuously better serve our company and community.
- We prioritize relationships and make all decisions, but especially people decisions, with integrity.
- We provide connections and build relationships as a foundation of our services. We build skills and resilience after this foundation is built.
- We approach our interactions with our families with the intention of helping them achieve and maintain “joie de vivre” or joy of life!
- Manages all incoming communication to the organization. As the first point of contact for visitors and clients, the Office Coordinator plays a crucial role in creating a positive and welcoming atmosphere. They are adept at directing queries to the appropriate person or place for resolution.
- Conducts the initial intake process for Potential Clients (PCs) including creating new profiles for incoming clients in the Electronic Medical Records system (EMR).
- Maintains updated Plans of Care for clients throughout their entire treatment process.
- Processes payments for current clients in the EMR
- Performs insurance verifications for new clients
- Maintains clinic supplies
- Act as the administrator for the patient portal, promptly addressing any technical issues that may arise.
- Assists with ensuring the efficient operation of daily schedules for all therapists, coordinating planned coverage to guarantee the seamless continuation of care for clients.
- Provides daily support and assistance to the Scheduling Manager to address scheduling requirements and ensure operational efficiency.
- Upholds a professional standard of communication with families, therapists, the clinic team, and the public. The expectation is that all communication be handled promptly and professionally, with a commitment to responding to electronic communication within at most two business days.
- Acts as a liaison for families-addressing questions or concerns, and directing or escalating them to the appropriate team member for resolution
- Connects families with the right resources, ensuring high-touch services that meet their needs.
- Contributes to fostering a healthy workplace culture by supporting Playabilities Core Values and facilitating clinic-wide events
- They oversee Rehab Techs, contributing to the overall coordination and success of the clinic.
ExpectationsThe role demands high flexibility and adaptability to cater to the clinic's dynamic needs. The Office Coordinator excels in determining daily priorities, problem-solving, and self-initiating supportive tasks throughout the day to ensure smooth processes for families and therapists alike.Requirements
- Experience using an Electronic Medical Records system (EMR)/ Raintree experience highly preferred
- Minimum 1 year of customer service experience
- Prior therapy clinic experience highly preferred (Occupational, Physical, or Speech Therapy)
- Prior medical office experience preferred
- Minimum of 1-year experience using Microsoft Office with intermediate Excel exposure