Account Review Specialist - Customer Service
Baptist Health
- Alabama
- Permanent
- Full-time
- Full account resolution, including the review/audit of all activity;
- Updating data in appropriate systems and filing for insurance, financial assistance and/or other;
- Proper and timely account adjustments;
- Review and Confirmation of accurate patient responsible balances;
- Assistance with patients and patient's family phone calls and walk-ins
- Review for appropriate financial classification;
- Review to ensure appropriate payment posting and identification of over payments/refunds due;
- Account notations;
- Performs other duties as requested.
- Notifies Supervisor of account error trends.
- High school diploma or equivalent required.
- Minimum 2 years medical billing/collection or related experience preferred.
- Previous experience working in healthcare with knowledge of third party payers and denials preferred.
- CPAR certification preferred.
- Must be proficient with Microsoft excel.
- Must to be able to make decisions on whether an account is in the right financial class.
- Ability to read and write proficiently.
- Good customer service and math skills.
- Excellent communication skills, both verbal and written;
- Demonstrated positive attitude and acceptance of Baptist Health values.
- Strong computer skills and excellent telephone skills required.