VIP (Executive) IT Support and AV Technical Support Engineer
onsemi
- Scottsdale, AZ
- Permanent
- Full-time
- Primary contact responsible for the support of senior staff including Executives and their staff.
- Provide Day to Day Support, which includes break/fix support for all devices (Software and Hardware, PC's, Phones, Tablets, Software, Network and VPN Connection, MFA)
- Provide remote and on-call support for executives travelling internationally, often requiring flexible hours.
- Supporting stakeholders/VIPs and their major events
- Full support for all Exec meetings - both internal and external
- Provide support for global executives visiting the headquarters facility.
- Must be extremely customer focused and be able to multitask well.
- Must be able to communicate extremely well both verbal and written.
- Primary contact responsible for all Audio Video Conferencing devices/units
- Which includes:
- AV Software/Hardware upgrades including initial as well as routine testing.
- Troubleshooting and escalation of issues
- Work closely with Vendors and AV Technician's in other locations and provide coaching and guidance on executing AV support.
- Supervise the transition, setting up, and installation of media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
- Develop good relationships with the global AV team and stakeholders to lead projects that keep production moving aiding event coordinators.
- Monitor inventory, manage, and maintain all audiovisual equipment.
- Previous Executive Support Experience highly preferred. Must have performed VIP desktop support and AV architecture role in last 3 years. Alternatively, a minimum of 8 years face-to-face experience is required in Desktop Support and AV support.
- Experience coordinating, training, and coaching support engineers.
- Ability to work independently and provide guidance and direction to others.
- In-depth working knowledge of Break/Fix Desktops, Workstations, Notebooks Camera, and Audio devices
- Excellent computer and AV troubleshooting skills
- Creativity, attention to detail, and flexibility
- Strong communication, customer service, and organizational skills
- The ability to sit/support/stand for long periods of time.
- Must be willing to travel in this role.