Assistant General Manager
KidStrong
- Denham Springs, LA
- $37,000-43,000 per year
- Permanent
- Full-time
- Bonus based on performance
- Employee discounts
- Paid time off
- Understand the center’s key KPIs and financials to make informed and responsible business decisions.
- Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
- Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
- Daily, Weekly, and Monthly cleaning and maintenance of the center
- The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
- Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
- Schedule and sell KidStrong events such as camps and parties, to maximize center profitability.
- Support the social media presence with on-brand, organic posts, stories, reels. Respond timely to social media inquiries.
- Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
- Finalize sales and bookings that are generated through online self-sign-up flow.
- Source and attend local events to increase brand awareness, and drive incremental leads and memberships.
- Foster a coaching culture - see something, say something.
- Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
- Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
- Manage and support the ongoing professional development of staff through LearnUpon.
- Communicate professionally with co-workers in slack and Email, including periodic checks of messages when not in centers.
- Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years-old approximately as required by business demands.
- Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
- Demonstrate and manage the implementation of various programming and curriculum elements.
- Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
- Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
- Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
- Approximately 10-15 coaching hours per week
- Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable!
- Comfortable speaking to parents/guardians regarding a variety of topics.
- Achieve Coach Certification through the HQ Training and Certification team.
- Complete training through LearnUpon as required by the HQ Training and Certification team.
- Prior experience as a pediatric OT/PT is a plus, but not required.
- Previous experience in management is preferred but not required.
- Practical work experience with Google and Microsoft platforms.
- Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.
- Intermediate knowledge of physiology, exercise techniques, and body mechanics.
- CPR certified.
- Establishes and holds high standards.
- Creates and embodies KidStrong culture.
- Takes initiative.
- Sets tone through actions.
- Stays focused on the KidStrong goals.
- Goal-oriented and high-performing.
- Upholds KidStrong Values; creates a vision for others.
- Communicate and ensure the transfer of knowledge.
- Approaches others in a tactful manner.
- Reacts well under pressure.
- Treats others with respect and consideration.
- Accepts responsibility for own actions.
- Follows through on commitments.
- Engaging, Fun, Likable.
- High Energy, Clear & Easy to Understand.
- Develops and nurtures relationships
- Focuses on developing self and others
- Prioritizes and plans work activities; Develops realistic action plans.
- Sets goals and objectives
- Uses time efficiently
- Plans for additional resources
- Organizes or schedules other people and their tasks
- Speaks clearly and persuasively in positive or negative situations
- Responds well to questions; Listens and gets clarification
- Demonstrates group presentation skills; Participates in meetings.
- Writes clearly and informatively; Edits work for spelling and grammar
- Varies writing style to meet needs
- Presents numerical data effectively; Able to read and interpret written information.
- Balances team and individual responsibilities.
- Exhibits objectivity and openness to others' views.
- Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
- Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.
- Gives and welcomes feedback.
- Encourages exploring of different perspectives to reach common goals and objectives.
- Has a growth mindset; Sees every opportunity as one to learn from.
- Comfortable calling an audible; continuing or adjusting the play after the audible is called.
- Embraces innovation and a quickly changing landscape. Best Idea Wins!