Dispatcher
Constellis
- Cavalier, ND
- Permanent
- Part-time
- Effectively prioritizes incoming phone calls to ensure emergencies are handled before routine requests for assistance
- Consistently answers 911 calls and alerts appropriate vehicles and emergency responders and effectively communicates situational awareness
- Uses good judgment in determining next available emergency vehicles to respond when another emergency is already in progress
- Must maintain constant contact with emergency responders during routine and emergency situations
- Expeditiously handles requests for providing or receiving mutual aid by contacting the appropriate agencies and ensuring logistical support needs are met
- Remains fully alert and attentive at all times during the period of assigned tour of duty
- Communicates effectively during high stress situations on radio, telephone, and computer equipment
- Must type and speak simultaneously in situations that are emerging/evolving quickly. Maintains situational awareness at all times
- Independently selects most appropriate resources for allocation to incidents and assists Incident Command elements through initial stages of organization and placement
- Monitors all telephones and radios, ensuring constant communications with the public and emergency
- Answers high volume , emergency and operations related telephone calls, relays information, and transfers calls in a calm and courteous manner
- Receives information regarding fire danger rating and provides this information to operations personnel in a timely fashion. Obtains weather forecasts as needed for special operations
- Uses judgment when initiating an immediate and accurate/appropriate level of emergency response required, including fire units, police, EOD, bio- environmental, etc, in accordance with established checklists
- Minimum 18 years old
- Incumbent must obtain International Fire Service Accreditation Congress Certification as a
- Telecommunicator Level I & II and Hazardous Materials Awareness.
- Incumbent must be able to obtain and maintain a current Advanced EMD certification, including initial and follow-on certifications by accumulating 24 Continuing Dispatch Education (CDE) units.
- Incumbent must be able to obtain and maintain a current Healthcare CPR certification.
- Knowledge of emergency 911 communications operations.
- Knowledge of basic computer operations to include word processing, retrieval, and input of data.
- Knowledge of location and availability of emergency apparatus, the kind of apparatus and equipment needed for the emergency at hand.
- Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations.
- Skill in operating emergency dispatch communications equipment.
- Ability to work independently without immediate direct (or close) supervision.
- Ability to maintain good working relations; to communicate orally and in writing; to lift and carry light loads.
- May be required to respond on off-duty time during a conflagration or stay over until an emergency has been terminated or until properly relieved by a qualified dispatcher.
- Works in close harmony with supervisors, co-workers, and others during day-to-day routines and during emergencies. Is required to maintain good working relationships with on and off-base agencies, maintaining a consistently courteous attitude at all times. Keeps calm and cool during emergency situations.
- Must participate in exercises by relaying accurate information. Must be resourceful and alert to
- adequately perform duties.
- Incumbent must participate in recurrent proficiency training, as directed.
- Medical, Vision & Dental Insurance
- Paid Time-Off Program & Company Paid Holidays
- 401(k) Retirement Plan
- Insurance: Basic Life & Supplemental Life
- Health & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Personal Development & Learning Opportunities
- On-the-job Training, Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach