Product Technical Specialist - Heavy Construction Equipment
Liebherr
- Newport News, VA
- Permanent
- Full-time
- Works directly with dealer technicians and/or service management by remotely guiding them through service maintenance, troubleshooting and technical issues to ensure products operate and perform with the highest production and availability to meet customer expectations.
- Answers incoming phone calls and emails from dealer technicians in a timely manner then holding responsibility to track the associated calls through to completion of issue.
- Uses hydraulic and electric schematics, diagnostic software and advanced troubleshooting techniques to assist dealer technicians resolve machine issues.
- Records each phone call or email in a call log system and uses the stored information to track trends.
- Communicates directly with the Technical Support Departments at the Liebherr factories in Europe, supplying detailed reports of issues when internal assistance is needed.
- Assist dealer technicians with diagnostic software, able to explain the installation, use and updating of each.
- Proficient in the use of LIDIA, SCULI, LIDAT, John Deere Service Advisor, LiNDIAG, Bodem, and Hyper-terminal.
- Creates market specific product service update bulletins, with detailed instructions, to be distributed to our dealer network.
- Follows through with manufacturer's recommendations with regard to service or product updates.
- Prepares detailed technical reports and system performance analyses that can be forwarded to the factory for machine and special attachment performance review.
- Provides after hours support on rotation within the technical support team.
- Occasionally travels within the market to provide on sight technical guidance to the dealers.
- Education and Experience: Associate's degree or equivalent from two-year College or technical school; or five (5) years related experience and/or training in repair and maintenance of heavy mining equipment; or equivalent combination of education and experience.
- Have advanced mechanical skills.
- Proficient in using Microsoft programs such as Microsoft Word, Excel, PowerPoint and Outlook and be able to generate and maintain PowerPoint presentations.
- Have basic knowledge in DC and AC electric circuits.
- Have extended understanding of engines, hydraulic pumps and motors and other mechanical components.
- Ability to read and interpret engineering drawings, hydraulic and electric schematics.
- Ability to operate mechanical and electric test equipment.
- Possess strong people skills and be able to communicate in a professional manner at all times
- Ability to conduct maintenance training schools for customers.
- Travel domestically and internationally up to 50% of the time.
- Ability to obtain and maintain a valid driver's license and passport.
Referral Bonus: Tier IVHave we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Melissa Silva.Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.One Passion. Many Opportunities.The companyIn line with its international growth, Liebherr's venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr's manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.LocationLiebherr USA Co.4800 Chestnut Avenue23607 Newport News, VAUnited States (US)ContactMelissa Silvamelissa.silva@liebherr.com