Inside Sales Executive (Corporate)
Caesars Entertainment
- Las Vegas, NV
- Permanent
- Full-time
- Responsible for developing and maintaining coded player block through direct mail, email, telemarketing, and leveraging databases.
- Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned markets.
- Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality Team.
- Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
- Responds to and consistently meets the needs of coded customers.
- Supports and cultivates new ideas and methods to deliver business solutions.
- Identifies ways to increase efficiencies or improve product or service.
- Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
- Prepares project plans that aid in moving projects forward.
- Must display strong knowledge of casino systems (LMS, CMS, SALESFORCE, EMS, SCHEDULER, TICKET SAGE, etc.)
- Open to outside employees/ outside vendors shadowing and answering any pertinent department information.
- Fully knowledgeable of all happenings on property and in market.
- Demonstrate mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes.
- Actively participate in all department and company initiatives to drive sales and revenue.
- Demonstrate a willingness to teach, mentor, train and share information with the team.
- Develops skills to handle increasingly complex matters.
- Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
- Politely gives consistent, timely and accurate information and finds answer when unsure for customers as well as co-workers.
- Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.
- Has the ability to multitask and prioritize in a fast-paced environment.
- One to three years hospitality or sales experience (Experience with luxury brands preferred).
- High School diploma or equivalent
- Ability to think independently in making decisions to maximize customer service experience and program profitability.
- Ability to effectively manage time and perform multiple tasks simultaneously including assisting fellow Casino Sales Executives.
- Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
- Excellent interpersonal skills required.
- Must have excellent oral and written communication skills.
- Must be able to listen and respond to visual and aural cues.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
- Must be able to obtain a Nevada gaming license
- Must have manual dexterity and coordination to operate office equipment to include but not limited to: 10 key adding machine, PC computers, telephone/headset, fax machine, photocopy machine.
- Must be able to work in moderate to loud noise conditions.
- Must be able to make telephone calls for extended periods (minimum 40+ calls/day)
- Must be able to lift up to 15 pounds.
- Must be able to move in and around the Casino/Hotel/Mall areas.
- Must be able to tolerate areas containing second hand smoke.
- Must be able to work, for long periods of time, under fluorescent lighting.
- Must be able to work at a desk, for the majority of the day, in a seated position.
- Must be able to spend the majority of the day working off computer monitors and operating a keyboard.
- Although the majority of position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one's feet for long periods of time, and/or walk for long distances.
- Must be able to travel as needed.