HOTEL FRONT DESK
Town Pump
- Conrad, MT
- Permanent
- Full-time
- Knowledge of hotel and guest service operations preferred.
- Experience working with a computer, data entry, and multi-line phone systems preferred.
- Experience in cash handling and credit cards preferred.
- Ability to communicate in a courteous, professional manner with teammates, management, and guests.
- Ability to work independently, with frequent interruptions.
- Ability to be punctual and work within a flexible work schedule.
- Have a strong work ethic. Must display a high degree of pride and integrity in job performance.
- Ensure the best possible experience for each guest, within the framework of Town Pump operating guidelines.
- Complete all required company and brand specific training and/or certifications in a timely manner.
- Wear uniform (or brand standard top and pants) and nametag at all times while on shift and follow Town Pump's grooming and appearance guidelines.
- Pleasantly greet guests and perform duties to provide guest transaction of check-in, check-out, billing, reservations, phone transfers, and other service and hospitality related requests.
- Complete all tasks and assignments as required by Daily Front Office check-list.
- Maintain secure guest key control and properly administer room keys only to registered guests with photo identification.
- Maintain secure master key control by signing-out, securing, and signing-in master keys.
- Maintain proper cash control. Keep cash drawer secure at all times under lock and key.
- Collect and post incidental charges to guest rooms (i.e., fax, pet, cleaning charges).
- Utilize Communications Book to maintain shift communications.
- Report all known issues with services, equipment, and property; ensure work orders are in place.
- Maintain a clean, organized, clutter free front desk and work area at all times.
- May be required to perform duties in other departments, as needed such as folding laundry, cleaning the lobby, etc.
- Maintain a high degree of confidentiality of guest, company, and property information in compliance with Town Pump expectations.
- Ability to walk, stoop, bend, and stand for long periods of time.
- Ability to work in an open environment with frequent interruptions and guest interaction.
- Ability to lift and carry 15-20 pounds periodically and up to 50 pounds occasionally.