Network/Communications Access Team Manager
University of Colorado
- Colorado
- $100,000-124,092 per year
- Permanent
- Full-time
- Manage incidents related to network and telephony.
- Assist with coverage, projects, or initiatives within OIT when available (not actively supporting their assigned division staff). Such activities will not interfere with the primary responsibilities assigned to this role.
- Developing, with your peer managers, training and mentoring programs. Foster employees that may seek fulfillment within other programs such as server administration, applications support, and so on.
- Assignment and management of work requests, and user issues related to network, Wi-Fi, Telephony, and more. Engage in high-level problem-solving activities to diagnose and troubleshoot complex technical issues and provide innovative solutions to meet customers’ needs.
- Provide onsite support Network/Communications, for example:
- Deployment, support, and resolution of incidents concerning wireless network technology.
- Deployment, support, and resolution of incidents concerning wired network technology.
- Deployment, support, and resolution of incidents concerning campus telephone systems.
- Deployment, support, and resolution of incidents concerning campus softphone systems.
- Deployment, support, and resolution of incidents concerning Campus Call Centers e.g., OIT Service Desk, Medical Clinic phone systems, Registrar’s office.
- Deployment, support, and resolution of incidents concerning fax systems – we know, it is old, but required by medical and grant/research systems.
- Curiosity- Explore beyond our own experience.
- Compassion- Be empathetic to understand our customer and community needs.
- Collaboration- Partner well beyond our space.
- Commitment- Be dedicated to service excellence and follow-through.
- Competence- Know our craft and be committed to continuous improvement and learning.
- Confidence- Be empowered and assured to represent our customers and their needs.
- Invest in inclusive leadership to promote belonging and integrate DEI into daily operations
- Focus on employee wellness
- Provide effective coaching and foster continuous learning & development
- Offer flexible work arrangements when possible
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability, Life, Vision
- Retirement 401(a) Plan: Employer contributes 10% of your gross pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22 (maximum accrual 352 hours)
- Sick Days: 15 (unlimited maximum accrual)
- Holiday Days: 10
- Tuition Benefit: Employees have access to this the benefit on all CU campuses
- ECO Pass: RTD Bus and light rail service
- Additional Perks & Programs: Click here to access a few more
- Substitution: A combination of education and related technical or System Administration experience may be substituted for the bachelor’s degree on a year-for-year basis.
- 2-5 years of experience managing a team of technical personnel
- 2-5 years’ technical experience and strong working knowledge in areas such as the following:
- Teams, Zoom, WebEx and other alternative enterprise telephony providers.
- Softphone management, including vendor landscape and common issues e.g. e911
- Access layer networking protocols for routing and switching.
- IEEE 802.11 wireless protocols
- Automatic Call Distribution management
- Distributed Antenna System deployment and RF technology
- Unified Messaging voice mail
- Copper and Fiber-based cabling infrastructure.
- Cisco Certified Network Associate (CCNA) certification
- 5 years of progressively responsible experience in the IT industry is preferred.
- Operational IT experience within a governmental or higher education institution is desired.
- An M.B.A. or M.S. with emphasis in telecommunications, computer science, information systems, IT security, or systems engineering desired.
- 2+ years of experience managing a budget of $1,000,000 or more.
- Experience and proven success in the management of large-scale, complex IT systems.
- Has managed operational and capital budgets.
- Ability to manage a diverse technical team.
- Ability to establish and maintain effective professional working relations with subordinates, peers, colleagues, associates, administrative staff members, faculty, and with personnel of external agencies and organizations.
- Position holder must be skilled in the art of writing.
- Ability to manage multiple projects simultaneously from inception through completion.