Assistant Community Manager (Multifamily)

• Medical Insurance (77% of employee/dependent premium paid by Lion)
• Dental Insurance (99% of employee premium paid by Lion)
• Vision Insurance (99% of employee premium paid by Lion)
• Voluntary Plans, including Life/AD&D, Accident, Critical Illness, Disability, Hospital Indemnity, and Pet Insurance
• Third-Party Dedicated Benefits Concierge (TouchCare)
• 401(k) Retirement Savings Plan (6% Company Match)
• Paid Time Off Policies:

• Vacation
• Sick Leave
• Bereavement Leave
• Inclement Weather
• Holidays (New Years Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Yom Kippur, Rosh Hashanah, Thanksgiving Day, Christmas Day)
• Paid Parental Leave
• Employee Assistance Program
• Perks and Rewards Program

• Assist supervisor in day-to-day operations at the assigned community
• Maintains day-to-day communications with Supervisor
• Reviews move-in, move out, and renewal documents and files for accuracy and compliance with company and government policies and ensures it is entered timely into Yardi
• Ensures residents files are properly maintained
• Ensures accuracy of all reports and ledgers in Yardi
• Assists with various daily and month-end reports including collection of rent, administration of late fees, and delinquency
• Maintains minimal delinquency rate at the community through timely collection of rent and fees
• Ensures outstanding resident balances are monitored and collected and that new cases are sent to collections agency in a timely fashion
• Ensures timely submission of resident notices (3-day, legal, delinquency, small balance, etc.)
• Ensures rent increases are being administered accurately and timely per property budgets
• Oversees timely enforcement of evictions
• Assists with monitoring resident satisfaction through follow-up calls, emails, or meetings to ensure a positive living experience
• Processes receivables in Yardi and with bank in timely fashion while verifying accuracy of all deposits
• Exercises sound judgment regarding community expenditures while maintaining knowledge of the best supplier partner for cost, quality, and service
• Helps to ensure the physical well-being and curb appeal of the apartment community.
• Establishes and maintains the best possible occupancy of the apartment community and lease apartments as needed
• Shows and demonstrates available apartments, including Open Houses, during business hours and weekends as needed (Saturdays only)
• Assists in eliminating lost revenues due to vacancies by executing timely turnover and adhering to traditional and creative marketing protocols to lease apartments
• Maintains annual fair housing certification (via Gracehill)
• Oversees the community in the absence of the Community Manager
• Maintains regular and consistent attendance according to required work schedule decided by the Company
• Provides exemplary customer service to residents, prospects, and guests and represents the Company in a professional manner at all times

• Excellent verbal and written communication skills. (English)
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Team player with excellent leadership skills
• Ability to work independently, prioritize duties, manage time efficiently, and multi-task.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software
• Proficient with Yardi or similar property management software

• High School Diploma or equivalent
• 1+ years multifamily property management experience
• Prior experience in Assistant Community Manager role highly preferred
• Must have valid driver’s license

Lion Real Estate Group