SCCM Architect and Subject Matter Expert (SME)
NTT Data
- Washington DC
- $81,675-189,062 per year
- Permanent
- Full-time
- Responsible for the health of the production SCCM infrastructure
- Document deployment processes to enable knowledge transfer among the team
- Create SCCM Management Reports using native methods Software Packaging Software Packaging for complex applications
- Development of configuration baselines Development of scripts Deployments of software updates, applications, scripts and baselines Familiarity with 3rd Party Packaging tools e.g.,Flexera, Admin Studio Scripting WQL and SQL queries
- Creation of SQL Server Reporting Services (SSRS) reports
- Troubleshooting client issues on workstations and servers
- Security permissions SCCM Current Branch upgrades Scripting skills (VBScript, PowerShell,Batch, etc.)
- Operating System Deployment (OSD) OSD & Application deployment through SCCM Creating Task Sequences Distribution Points (DP) and troubleshooting failures Patch Management and Distribution
- Install, administer, and monitor WSUS & SCCM(2102/CB/2016) environment in Dev/QA/UAT/DMZ/Production Environments
- Develop and maintain installation and configuration procedures Contribute and maintain system standards, policies, and procedures
- Maintains system performance for production SCCM (2102/CB/2016) by performing system monitoring and analysis, performance tuning, troubleshooting system hardware, software, operating system, and other SCCM application issues
- Ensure correct installation, configuration, use, and maintenance of SCCM (2012/CB/2016) Infrastructure Remediation of servers that failed updates
- Create reports required by the client from SCCM Research and recommend automated approaches for system administration tasks where possible
- Create and Maintain Standard operating procedures (SOPs) and train staff as necessary
- Handle Critical issues on Windows Server during & after installation of the MS patches
- Apply patches to DMZ/Production servers and systems through SCCM 2012 Patch Management and good experience with Windows Server Update Services (WSUS)
- Help the Project Manager and Manager of Infrastructure Support to produce and distribute communication to end users / App Owners (when appropriate) regarding changes to their computers
- Azure General familiarity with Azure for the Cloud Management Gateway (CMG)
- In Depth knowledge and troubleshooting ability ((break/fix) with the interaction, connections and links of the CMG with SCCM Active Directory (AD)
- Familiar with permissions, structure, troubleshooting, and PowerShell
- Ability to troubleshoot AD issues Ability to create and manage Security Groups and OUs in AD that we manage
- Adobe Sync Familiarity with the Adobe Console, and Both Azure AD and Adobe Console functions have enterprise applications
- Networking and firewall Functional knowledge and troubleshooting of boundaries and communication issues in SCCM Vulnerability analysis and remediation
- Must be able to decipher Nessus scan results
- Necessary to either prove that we are patching an existing vulnerability, or to come up with a solution for resolving a new one
- Server and Desktop Admin Skills Must manage all SCCM Servers at the OS level
- Software installation and troubleshooting on servers and workstations
- Working Knowledge of Active Directory (AD) Group Policy Server Ops manages the implementation of Group Policy, however, are frequently reliant on Windows Engineering for what needs to be implemented
- Ability to Group Policy Objects (GPOs) to configuration baselines to deploy via SCCM to systems on the internet
- Ability interactively and harmoniously with other teams (Server Ops, Sec Ops, IA, Networking,Change Management, Communications) to resolve issues or get necessary work though the correct process
- Strategy & Planning Create and maintain system configuration, and trouble shooting documentation as needed
- Review all policies and procedures and ensure they are being adhered to proactively troubleshoot and test application performance for potential bottlenecks and identify areas for continual improvement
- Minimum 10 years of experience maintaining the full scope of SCCM infrastructure including but not limited to:
- SCCM Primary Site Server
- SCCM Database
- All servers (primary site server, management points, 80+ distribution points)
- Cloud Management Gateway (CMG)
- Infrastructure Servers
- Security Operations
- Virtual Device Infrastructure (VDI)
- Active Directory
- Minimum 8 years of experience with Office 365 suite
- Minimum 8 years of experience with Microsoft Azure or equivalent cloud experience
- Minimum 8 years of experience in upgradation of SSCM to the latest versions
- Minimum 8 years of experience with Service Now
- Minimum 4 years of experience in the assessment of Monthly MS patches for Server OS (i.e.,2012/2016/2019 etc.) to avoid any known issues
- Minimum 4 years of experience in handling Critical issues on Windows Server during & after installation of the MS Patches
- Minimum 3 years of experience supporting various Microsoft Windows Operating Systems
- Minimum 3 years of experience in Imaging Solution and Patch Management
- Minimum 2 years of experience architecting and supporting Microsoft MECM/SCCM application
- Minimum 2 years of experience support Microsoft Active Directory and Group Policy
- Must work some Saturdays to implement Microsoft Updates
- Ability to acquire a Secret Clearance
- Ability to occasionally travel to Washington D.C. to the client's office
- In depth knowledge of client functionality necessary to troubleshoot problems in USAID's complex environment
- Experience with PowerShell scripting is strongly desired
- Must have very good communication skills.
- Knowledge of networking configurations, installation, and maintenance
- SCCM, ITIL and Microsoft Technologies Certifications are a plus