Collector
Greenwood Credit Union
- Warwick, RI
- Permanent
- Full-time
- Contact members in initial stages of delinquency and across multiple product lines by telephone and mail to identify the reasons for delinquency and assess member needs.
- Perform investigative procedures including skip tracing when necessary to locate members with delinquent accounts.
- Analyze delinquent accounts to determine appropriate collection activity and educate members on potential solutions to resolve delinquency; Offer recommendations to members experiencing financial hardships such as payment extensions, deferments and refinancing when applicable.
- Establish and negotiate mutually satisfactory payment arrangements and follow up with members consistently.
- Notify co-signers regarding status of delinquent accounts
- Maintain accurate records by documenting all collection actions and updating files via the credit union's loan recovery system.
- Possess knowledge of and comply with credit union internal policies and procedures and regulatory laws applicable to position.
- Maintain a basic understanding of bankruptcy laws and persistence in following standard collection practices and positive attitude towards delinquent borrowers and the collections function.
- Maintain daily call volumes and delinquency goals as assigned by management.
- Perform various clerical functions as needed relating to effective collection of past due accounts and the repossession and bankruptcy processes as appropriate.
- Perform other duties as assigned; Participate in special assignments and projects as requested by management
- Work in conjunction with other departments within the credit union to support each other's needs and the needs of GCU members and prospective members.
- Complete annual regulatory compliance testing as assigned per the terms of internal policy and other internal and offsite training as necessary.
- Represent the credit union to members and public in a professional manner through written and verbal communication, attitude, appearance, work area, and thorough knowledge of GCU products and services.
- High school diploma, general education degree (GED) or equivalent work experience required
- 1-3 years of debt collection experience in financial institution preferred
- Must be fluent in English; Bilingual a plus.
- Working knowledge of and adherence to laws and regulations governing credit union operations as
- Knowledge of consumer credit bureau systems and reporting
- Thorough knowledge of credit union products and services
- Proficiency in operating PC and other standard office equipment with working knowledge of Microsoft
- Knowledge of and adherence to proper telephone etiquette
- Exceptional and effective interpersonal, relationship building, verbal and written communication skills
- Proficient computer/PC skills with accurate data entry and strong mathematical skills
- Demonstrated skills in verbal negotiation strategies and tactics
- Effective analytical and problem solving skills
- Self-motivated and capable of working independently
- Developed time management and organizational skills with attention to detail