Ambassador Manager
Liveops
- Scottsdale, AZ
- Permanent
- Full-time
- Bachelor’s degree in Business, Communications, Marketing, preferred or relevant work experience
- Proven Experience managing teams
- 3+ years of experience in call center industry or related field
- Experience leveraging data systems to review performance data, understand reports and able to strategize performance improvements from data findings
- Strong, proven experience across multiple functions including customer service in fast-paced, service/team environment (call center, customer service, marketing services)
- Experience with Customer database management and customer relationship management tools
- A highly motivated change agent that drives business-focused solutions
- Possess strong communication and presentation skills to lead collaborative efforts across a diverse customer and vendor base. Demonstrate the ability to deliver complex information in ways that are easily understood
- Possess a broad understanding of overall commercial business, structure, and priorities and proactively set plans to meet evolving business needs
- Combine internal knowledge with external environment understanding to evaluate contractor capabilities to meet business needs
- Strong problem-solving abilities in complex, compliance regulated department
- Develop and articulate effective strategies that are impactful, executable, easily communicated, and clinically/financially supported for areas of responsibility (product/indication/channel)
- Ability to sit or stand at a desk for extended periods of time while working on a computer.
- Available for virtual meetings in a non-distracted environment.
- Ability to work independently and meet deadlines.
- Up to 10% travel required per year.