Pharmacy Operations Manager
Shields Health Solutions
- San Francisco, CA
- $80,000-90,000 per year
- Permanent
- Full-time
- Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics
- Coach and develop liaison team and instill Shields culture at health system partner site
- Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams
- Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams
- Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
- Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
- Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency
- Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels
- Ensure a high level of partner satisfaction by proactively communicating the value of Shields' clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
- Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives
- Provide performance updates to Shields leadership team
- Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach
- Ensures coverage for Specialty Liaisons when absent from work
- Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office
- Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts
- Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities
- Identifies, assesses and contributes to continuous process improvement and optimization initiatives
- Provides subject matter expertise to hospitals and clinics within their span of control
- Other duties as assigned
- Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred
- 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
- National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role
- Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.
- Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word
- This candidate will be able to quickly learn other programs and extract relevant information
- Possess strong organizational skills is a must
- Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality
- Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals
- Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information
- Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement
- Motivates and inspires
- Results orientation
- Relationship builder
- Collaborative, team player
- A passion to help people
- Drive to succeed
- Confidential