JOB SUMMARY:Responsible for engineering, second-level technical support, technology integration services for all aspects of Field server, O/S, hardware, storage, and network and virtualization infrastructure. Participates in team initiatives while simultaneously participating in multiple IT/Business project efforts. Incumbent at this level has a knowledge of fundamental concepts, practices, and procedures. Works under limited supervision and/or on routine assignments, the problems of which can be resolved with defined guidelines and parameters.PRIMARY RESPONSIBILITIES:Uses basic knowledge of technology and desktop operating systems to provide and implement developed solutions for division-specific needs. Plans, coordinates and schedules all aspects of IT for new community startups, moves and closures.Works with senior technical team members to optimize local infrastructure components to meet performance requirements. Participates in department-wide projects & the support turnover process. Interfaces with all levels of the division-based hierarchy & all IT functional groups. Must provide exceptional customer service & translate technical concepts for non-technical audiences.Participates in internal initiatives for the implementation, use, and improvement of processes, procedures, guidelines, and metrics for infrastructure systems.Manages ordering & disposal of assets including compliance with Legal Holds processes. Responds to escalated alerts & cases from the Technical Support Center (TSC) & Data Center Operations (DCO) teams to resolve simple to moderately complex issues. With guidance, performs site-based troubleshooting & diagnostics gathering as needed. Participates in on-call support.Provides basic technical training on IT-sponsored applications following a provided curriculum. Implements internal initiatives for the improvement of field-based processes. Serves as the primary integration point among centralized corporate infrastructure processes & field locations.REQUIRED EDUCATION:Bachelor's degree in Computer Information Systems or equivalent experience required.REQUIRED EXPERIENCE:Experience in developing client &/or supplier relationships is preferred.Minimum of 3 years of experience in supporting Microsoft products & related technologies.Basic knowledge of troubleshooting server, wide area networking (WAN), local area networking (LAN) & virtual infrastructure preferred.Ability to travel up to 40% required.Relevant certifications such as Microsoft Certified Professional (MCP) preferred.SCOPE:Decision Impact: IndividualDepartment Responsibility: SingleBudgetary Responsibility: NoDirect Reports: NoIndirect Reports: NoPhysical Requirements: N/APulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.We are an and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
