Workforce Development Coach -Connecting Forward

• Supports program participants to help them identify training/educational needs, develop/enhance their soft skills, and assist them with resources to help them get employed.
• Build and maintain relationships with community employment service providers and/or community resources that can benefit clients and their goals.
• Coordinates with Assistant Program Manager to delegate daily tasks to Client Support Coordinators.
• Approximately 50% of the time will be spent in the community making connections and supporting clients.
• Creates documents and postings for the department related to center job fairs, training and other events.
• Building and maintaining relationships with community employment service providers and/or coummunity resources that assist staff, and eligibility workers to address families' needs and goals. They will also work with other departments/organizations to create resouces for these events.
• Work with clients to assist them with their various appointments to help them achieve their predetermined goals. This will also include attending community events and require travel to these functions.
• Observe, train and support volunteers who work in the central facility.
• Interacts courteously and professionally with all personnel within Goodwill's employ and other professionals with whom there is contact in the community.
• Maintains client flow in the center ensuring that all clients receive a high level of service.
• Maintains communication with clients and provides detailed and accurate records of interactions.
• Creates weekly listing of external job openings with links to employer job postings.
• Shares resources, job openings, and center announcements with clients weekly.
• Assists with maintenance of the center databases including entering accurate information in client and employer databases, and running and downloading reports.
• Other duties as assigned by management or that specifically relate to the TANF grant.

• Two (2) years of Social Work or Training position.

• Able to deal with all situations calmly and positively.
• Able to proficiently use Microsoft Word, Excel, and Google Suite.
• Able to learn new processes quickly and possess strong organizational skills.
• Strong written and oral communication skills including the ability to be able to comunicate effectively with all levels of management and employees.
• Strong customer service, relationship building, and interpersonal skills.
• Strong time-management skills and must be able to pay attention to detail.

• A Valid Drivers License to operate company vehicles. Local travel is required for this role.

• Office management and/or placement experience.
• Bachelor's and/or Associates degree in a related field.

Goodwill Industries