Customer Service Representative
Singing River Health System
- Pascagoula, MS
- Permanent
- Full-time
The Customer Service Representative provides information to customers in response to inquiries regarding financial responsibilities. The Representative is responsible for ensuring financial concerns are resolved promptly and thoroughly. He/She resolves concerns in the best interest of both the customer and Health System. Customer Service Representatives (CSR) must adhere to collection regulations as well as HIPAA privacy standards when communicating with guest. CSR must document all calls completely and accurately. CSR assists patients to obtain accurate demographic, financial, and insurance information required for billing and collecting on patient accounts.Education:
High School diploma or equivalent required.License:
N/ACertification:
N/AExperience:
A minimum of (3) year's customer service experience is required. Experience in a hospital setting is
preferred.Physical Demands:
Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves using repetitive motions: substantial movements of the wrists, hands
and/or fingers while operating standard office equipment such as computer keyboard copier and 10-key.Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work flexible hours. Must maintain a professional appearance that best represents SRHS.Mental Demands:
Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure. Attention to detail and the ability to multi-task in complex situations is required. Must demonstrate the ability to solve problems independently and as part of a team. Must maintain a respectable working relationship throughout the organization.Special Demands:
Must possess superior customer service skills and professional etiquette. Must possess proficient general office skills and other office technology (i.e., copy machines, telephone, fax, credit/debit machines, etc.). Must have intermediate knowledge of MS Outlook, Word, and Excel.