Wallwork Truck Center Service Advisor
Wallwork Truck Center
- Fargo, ND
- $65,000 per year
- Permanent
- Full-time
- High School Diploma or G.E.D.
- Minimum two years mechanical/service experience.
- An acceptable driving record
- Excellent customer service and communication skills
- Excellent leadership skills
- Ability to direct and mentor employees
- Ability to read and comprehend instructions and information. Must be capable of working under pressure, work independently, and have the ability to handle stressful situations that may arise.
- No supervisory responsibilities required with this position.
- Assist the Service department in greeting customers, selling service labor, writing repair orders and estimate the costs of repairs within set guidelines.
- Work with the Service department in managing the Technicians and the scheduling of repairs to maximize work efficiency and quality of work performed.
- Check and review work in process and follow-up for completion as scheduled and exceed the customer’s expectations.
- Inspect upon completion of work to insure quality of repairs performed.
- Schedule appointments using dealership's approved forms or systems.
- Promptly meet and greet service customers in a timely, friendly, and courteous manner.
- Listen to customer’s reason for bringing their truck to the service department.
- Offer a logical diagnostic service or repair to satisfy the customers concerns.
- Check for all recalls and TIB’s on both engine and chassis side using SIR and engine manufacture system.
- Provide accurate estimate for labor and parts.
- Ensure mechanical repairs on customers’ trucks performed as required to meet customers' needs.
- If additional work is needed, explain the details to the customer, including the additional cost and time considerations.
- Maintains professional and technical knowledge by attending meetings; educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Duties consist of non-manual or office work directly related to management policies or general business operations.
- Handle parts requirements of customers through counter service and sales.
- Build and maintain good customer relationships.
- Verify receiving shipments by checking order against packing list.
- Assist in keeping parts are clean and shelf section area stocked and orderly.
- Follow-up on shortages and expedite through reporting to parts manager.
- Supply service technicians with parts ordered through parts requisition forms.
- Adhere to work schedule and maintain regular attendance.
- Performs Wallwork Inc.-wide duties as requested by the designated supervisor.
- Upholds Wallwork Inc. ethical standards and demonstrate the behavioral and service expectations as defined in our policies and procedures