GC Retail Lessons Lead Store 322
Guitar Center
- Flint, MI
- Permanent
- Full-time
- Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
- Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to demonstrate respect to others, surroundings, and self.
- Organizational Skills: Able to utilize time, energy, and resources to stay on track and achieve goals. Able to adhere to a systematic course of action to achieve an objective. Able to multitask and pay strong attention to detail in a fast-paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner.
- Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback. Able to manage a geographically dispersed team.
- Increase the student count within the lesson program by driving and maintaining sales and promotional programs
- Sell rehearsal space
- Communicate with parents and students, ensuring an overall positive experience
- Provide guidance to instructors, their schedules (both teaching and non-teaching schedule), and students by coordinating lessons schedules with availability of the instructors
- Maintain and increase curriculum sales
- Ensure systems are functioning properly
- Maintain the lesson and rehearsal schedules for the facility
- Additional duties as assigned
- 3+ years of relevant work experience in musical instruction (admin, retail non-instruction, etc.)
- Must be able to lift up to 25lbs.
- Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Associate's Degree
- Skilled understanding of Guitar Center retail systems and processes