Customer Service Rep
Express Employment Professionals
- Joplin, MO
- $11.00 per hour
- Permanent
- Full-time
- Handling Inbound Calls from customers with issues and helping resolve issues
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Medical/dental/and vision plans
- Holiday Pay (6 Days Observed)
- 401(k) Retirement Savings Plan
- Vacation Pay
- Life Insurance
- Prescription Drug Reimbursement
- Referral Bonuses