IT Subject Matter Specialist
HarmonyTech
- Albuquerque, NM
- Permanent
- Full-time
- Utilize a variety of soft skills, technical skills, and industry knowledge to provide efficient and comprehensive system support.
- Demonstrate proficiency in relevant operating systems, software, and programming languages.
- Troubleshoot and resolve complex technical issues efficiently and effectively.
- Collaborate with cross-functional teams to implement and maintain IT solutions.
- Stay abreast of emerging technologies and industry trends to provide informed recommendations and solutions.
- Contribute to the development and implementation of IT strategies and initiatives.
- Provide technical guidance and mentorship to junior team members.
- Proven experience in IT support or a related field.
- Strong problem-solving and critical thinking skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Familiarity with ITIL principles and best practices.
- Experience with cloud computing platforms such as Microsoft Azure or Amazon Web Services (AWS).
- Knowledge of cybersecurity principles and best practices.
- Bachelor's degree in a relevant field such as computer science, information technology, computer engineering, or a related discipline.
- Advanced degrees such as a Master's in Information Systems or a Master of Business Administration (MBA) with a focus on technology are preferred.
- CompTIA A+, Network+, Security+
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Azure Administrator Associate
- AWS Certified Solutions Architect, AWS Certified SysOps Administrator
- Certified Information Systems Security Professional (CISSP)
- Certified Ethical Hacker (CEH)
- ITIL Foundation certification for IT Service Management
- You have a passion for solving our customers complex business problems
- Awesome learning and professional development opportunities
- A culture built on teamwork and excellence
- Medical/Dental/Vision Insurance (company contributes 80% of the entire premium)
- Short/Long Term Disability Coverage
- Life and AD&D Insurance
- 401(k) Retirement Plan with Company Match
- Tuition Reimbursement
- Employee Referral Bonus
- Paid Federal Holidays
- Accrued Paid Time Off
- Click the benefits package link above to check out the benefits we offer