Customer Success Manager
Radware
- Mahwah, NJ
- Permanent
- Full-time
- Once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and high-level plan.
- Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources.
- Reviews with score cards linked to the customers business objectives.
- Coordinate internal resources to ensure customers’ business needs are met.
- Support local teams’ session with the customer during incidents.
- follow up and log interactions with your customers.
- Plan and execute upsell and cross sell activities.
- Experience as a CSM or a project manager
- Networking and security background - a plus
- Experience in upsell/cross sell activities.
- Experience with working with customers directly
- Excellent presentation & Communication skills
- Able to build relationships and trust quickly.
- Able to understand technology.
- Strong communication written and verbal skills.
- Fluent in Spanish Preferred
- Ability to work under high pressure according to processes and procedures.
- Managed resources in a matrix organization in remote locations.
- Active listening skills.
- Preparedness – able to ensure that all areas are considered before engaging with customers.
- Demonstrate empathy – look through the eyes of others.
- Self-aware, quick learner, detail orientated.
- Flexible Schedule.