Systems Specialist - Entrata

• Serve as lead administrator role, within Entrata system and other applications
• Manage new user set-up and terminated user inactivation, within Entrata system and other applications
• Train onsite and corporate employees, related to systems-specific topics
• Investigate system for data problems and take corrective action
• Review and respond to details surrounding new releases, setting changes, and systems issues within Entrata database and other information systems applications
• Assist with data conversions/migrations for property acquisitions, dispositions, and management takeovers
• Manage system integrations and third-party data connections
• Troubleshoot helpdesk ticket requests
• Respond to system-related resident payment issues
• Assist with the Annual Lease Term/Lease Edit projects and other assignments
• Update budgeted rates and current rental rates during move-in and leasing season, respectively
• Provide assistance with annual budget projects, as necessary
• Manage new lease, lease corrections, and other document uploads
• Assist with system uploads of the resident utility billings
• Assist with management of application licenses

• Prior in-depth experience with Entrata, including migrations, required
• Prior experience within the Student Housing market highly preferred
• Prior experience with helpdesk ticket response efforts highly preferred (Zendesk application secondarily preferred)
• Prior experience with systems training for Company employees
• Proficiency in Microsoft Excel application (index/match, pivot table, if/then formula experience preferred)
• Candidate needs to be coachable, enthusiastic, creative, and flexible
• Bachelor’s Degree and/or equal industry experience preferred

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