Call Center Team Member
Cayuga Medical Center
- Ithaca, NY
- $18.52-18.53 per hour
- Permanent
- Full-time
- Maintain professionalism while answering calls and answering questions from the community regarding primary care needs and COVID testing.
- Comfort talking with patients on the phone and navigating registration website/EMR simultaneously.
- Ability to provide patient results and messages from providers, proper transfer to clinical team as necessary.
- Ability properly escalate calls to management team as necessary.
- Outbound calling to patients/offices to provide continuity of care.
- Ability to think critically.
- Ability to type quickly and accurately.
- Ability to navigate multiple screens and computer systems.
- Other tasks and duties as assigned.
- = Essential functions