IT Support Specialist (REMOTE OPPORTUNITY)
Sonesta
- Newton, MA
- Permanent
- Full-time
Mid West – Ideally seeking candidates close to Chicago, but open to surrounding cities
Southeast – Ideally seeking candidates in Georgia or FloridaJob DescriptionResponsibilities
- The successful candidate will be responsible for the ongoing support and maintenance of Local Area Networks, workstations, and servers within the hotels, ensuring the seamless operation of IT systems to meet the needs of our hotel colleagues, management, and guests
- Install, support, and maintain server-based software, ensuring compatibility with Sonesta’s Corporate Strategies and brand standards
- Develop migration plans for server and product upgrades, coordinating with relevant stakeholders to minimize disruptions
- Provide technical support to hotel colleagues, management, and guests, ensuring a high level of customer service and satisfaction
- Maintain and upgrade hotel IT hardware, software, and networks in accordance with Sonesta IT standards
- Demonstrate schedule flexibility, including weekend availability during the summer season or when hotel operations demand
- Be 24x7 available via mobile if necessary to address critical IT issues promptly
- Conduct IT maintenance and upgrades overnight when necessary to minimize disruption to hotel operations.
- Possess experience with Networking and Windows Server environments.
- Familiarity with Property Management System/Point of Sales is advantageous; experience with Guest Room Technologies, Digital Surveillance, Door Lock systems, and Energy Management systems is a plus.
- Excellent interpersonal skills with a strong customer service orientation
- Strong oral and written communication skills
- Ability to work effectively both independently and as a member of a team.
- Capacity to multitask in a highly dynamic environment with a strong attention to detail and commitment to quality.
- Strong learning agility; able to quickly grasp new skills, processes, and technologies.
- Previous experience in a similar IT support role within the hospitality industry.
- Demonstrated ability to troubleshoot and resolve complex IT issues efficiently.
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts