Mitigation Supervisor
Paul Davis
- Lancaster, PA
- $25.00-29.00 per hour
- Permanent
- Full-time
- Medical, Dental, Vision & 401(k) benefits
- Paid Holiday, Vacation & Sick Days
- Cell Phone Allowance
- Maternity, Paternity & Adoption Leave
- Vehicle or Vehicle Allowance per company discretion
- Advancement Opportunities
- Management and delegation of Mitigation Department staff
- Train and coach Mitigation Department staff and (Technicians and Coordinators)
- Conduct quarterly performance reviews with staff
- Participate in the hiring process
- Approve hourly employees timecards on a weekly basis in Tsheets
- Conduct monthly staff meetings
- Responsible for Resource Management of the following:
- Movement, care, and inventory of equipment in the warehouse and on jobsites
- Tracking of assets (equipment)
- Dispatching of Technicians
- On Call Schedule
- Vehicle Maintenance
- Staffing needs
- Complete scoping and data collection for Mitigation losses
- Utilize MICA reporting and all other program software to improve our results.
- Review estimates written by estimators
- Communicate and negotiate with insurance carriers
- Auditing of customer service complaints
- Manage and exceed expectations for job profit
- Ensure production meets the set Gross Profit goals
- Monitor and address safety issues and practice safety practices including proper PPE
- Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
- Marketing and sales of your company's services to current and potential client base, insurance carriers, and industry professionals
- Drive Emergency Services Sales Division
- Attend industry related trainings
- All other duties as assigned
- Knowledge of Microsoft Office applications (Outlook, Word, Excel)
- Extensive knowledge of estimation software
- Extensive Knowledge of emergency services within the restoration industry
- Customer Service Skills
- Communication skills
- Administration skills
- Coaching and leadership skills
- Effective meeting skills
- Strategic Planning skills
- Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, PDConnect, Contractor Connection, ADP,SharePoint, and One Drive
- Ability to create documents and invoices
- Ability to create estimates in our estimation software
- Ability to answer and communicate with customers over the phone and face to face
- Ability to work office equipment (fax, scanner, printer, phone system, computers)
- Ability to work independently
- Ability to coordinate multiple jobs within the same time frame
- Ability to oversee a staff of up to twenty employees
- Ability to pass and maintain a Valid Driver's license and MVR check
- Ability to pass and maintain a Criminal Background Check and mandated PA State Background Checks
- Stress Management and Composure
- Maintain a level of confidentiality
- High School Diploma or GED required
- Two plus years' experience in a Management or Leadership role within the Restoration Industry
- Working knowledge of MICA, RMS and Water Mitigation tools
- Experience with writing Emergency Services (Mitigation) estimates
- IICRC certifications
- Must be able to stay in a stationary position up to 50% of the time
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- The person in this position needs to frequently move about client's properties to complete estimates and oversee completion of jobs
- Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
- Must be able to observe and perceive information on a computer and documents
- Must be able to communicate and converse with customers and staff over the phone and face to face
- Occasionally will lift up to 50lbs
- Ability to safely operate a company vehicle