Housekeeping Technician - Environmental Services, Part-time, Nights, $1,500 Sign-On Bonus
Northwestern Medicine
- McHenry, IL
- Permanent
- Part-time
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- Facilities/Support Services, McHenry, Illinois, United States
- Cleans and maintains patient rooms, offices, public areas, treatment rooms, and other assigned areas daily, including collecting and removing trash, changing bed linens, and sanitizing all surfaces.
- Follows policies and procedures on patient isolation and contact precautions as necessary.
- Stocks paper items and other supplies in assigned areas as necessary or designated.
- Maintains cart and equipment in clean, working condition and stores in appropriate storage area.
- Promotes safety in the workplace.
- Uses wet floor signs, PPE, not leaving housekeeping cart or supplies unattended.
- Uses chemicals and equipment in an effective and safe manner.
- Uses appropriate chemicals, diluted at the correct ratio, in properly labeled containers.
- Notifies supervisor of equipment needing repairs.
- Reports all safety hazards to manager.
- Communicates to supervisor any issues, including inability to complete schedule and is proactive in dealing with observed deficiencies (reports issues/work requests to supervisor/manager or Call Center, picks up debris outside of regular work area).
- Establishes and maintains interpersonal relationship with hospital personnel, while assuring confidentiality of patient information.
- Exhibits the ability to articulate designed scripting model to each customer we serve.
- Uses organizational and unit/department resources efficiently.
- Manages work schedule efficiently, completing tasks and assignments on time.
- Contributes to opportunities and processes for continuous improvement.
- Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
- Presents a friendly, approachable, professional demeanor and appearance.
- Provides accurate information and timely updates to patients and customers.
- Addresses questions and concerns promptly, or identifies appropriate person and resources to do so.
- Provides directions or help to patients and customers with finding their way.
- Uses effective service recovery skills to solve problems or service breakdowns when they occur.
- Demonstrates teamwork by helping co-workers within and across departments.
- Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
- High School Diploma or equivalent; or in lieu of high school diploma/GED, must have a minimum of one year of environmental services, housekeeping, janitorial or related experience.
- Must exhibit the ability to follow oral and written instructions.
- Must be able to communicate effectively with patients, visitors and staff.
- Must be able to use the proper tracking and communication tools utilized by department.
- Must be able to work independently.
- Three years of environmental services experience in a healthcare or hospitality environment.