Pre-Certification I - Patient Access Pre Clrnc - Miamisburg - FT/Days
Kettering Health
- Miamisburg, OH
- Permanent
- Full-time
- Serving the residents of Warren, Butler, and Southern Montgomery counties for over 40 years.
- Kettering Health Miamisburg, formerly Sycamore Medical Center, is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg, Ohio.
- The cornerstone services for KH Miamisburg have been Bariatric surgeries and Orthopedic care.
- Expanded services include emergency care, sleep center, mammography, breast MRI, cardiac catheterization lab, wound center and DEXA scanning.
- 142 bed facility
- Awarded with 100 Top Hospital by IBM Watson Health for the 10th time in 2019.
- In 2020, KH Miamisburg received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
- Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
- KH Miamisburg received several awards from Healthgrades:
- Outstanding Patient Experience Award (2017-2019)
- America’s 100 Best Hospitals for Prostate Surgery Award (2020)
- Joint Replacement Excellence Award (2020)
- Ability to articulate the mission of Kettering Health and Pre-Access
- Strong attention to detail and ability to take initiative to resolve inquiries and issues
- Demonstrated personal commitment to promoting and providing excelled customer service
- Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues
- Exhibits desire to continuously learn, improve service delivery, and work in a team environment
- Ability to listen and document notes simultaneously
- Ability to read, analyze, and interpret verbal and written instruction
- Maintains high energy and positive attitude
- Ability to remain calm under pressure
- Adapts to change and balances multiple priorities in a fast-paced environment
- Demonstrates regular, consistent and punctual attendance
- Effective communicator in English, both orally and in writing
- Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills
- Technological aptitude to accomplish additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems
- High school diploma required
- One-year customer service experience required.
- Previous registration/medical/billing office experience preferred.
- Demonstrated competency in working in teams and ability to effectively communicate with all levels.
- Proficient in computer skills and phone skills.
- Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner.
- Must have the ability to perform as a collaborative team member.
- Able to understand and maneuver through clinical documentation in EPIC and payer portal