DoDIIS Messaging System Administrator
Leidos
- Mount Vernon, VA
- $68,900-124,550 per year
- Permanent
- Full-time
- Leidos Life promotes excellent work-life balance. You can make an impact and have time for your well-being.
- Leidos offers many opportunities for career development and advancement.
- Learn more about the benefits we offer:
- Ensure integrity of project data, extraction, storage, processing, and analysis.
- Manage customer’s Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting
- Experience with interacting with customers to handle service inquiries and problems.
- Provide support for implementation, troubleshooting and maintenance of IT systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Develop solutions to complex technical issues.
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
- Support customer requirements in a 24/7/365 mission environment.
- Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to allow for continual monitoring and triage of issues occurring after normal duty hours.
- Provide mentorship and training to other team members.
- Foundational knowledge around customer’s messaging and transport systems to include, but not limited to; M3, AMHS, and iGATE
- Experience managing and administering servers based on Linux or Solaris UNIX operating systems
- Experience with managing and administering servers based on Windows Server operating system
- Experience with Tier 1 & 2 system administration to include account management, server maintenance, server upgrades, troubleshooting, and implementation of software upgrades as directed by customer
- Experience troubleshooting issues in a growing environment
- Experience with log reviews, incident analysis, and identification of issue/problem trends
- Experience with server patch management methodologies
- Time management skills
- Strong oral and written communications skills
- Track record of working effectively within a team, and support to peers toward improved processes and results
- Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow
- Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)
- Bachelor's degree with 6 years of relevant experience, Master’s degree with 4 years
- Education equivalency of Associate’s with 8 years of related experience or High School Diploma with 10 years of related experience can be used in lieu of Bachelor’s degree.
- Due to the nature of the government contracts we support, US Citizenship is required.
- TS/SCI with Poly required for Position or TS/SCI and willingness to obtain a poly.