Operations Manager (m/f/d) - (Houston) - USA
Capago International
- Houston, TX
- Permanent
- Full-time
- You have to be fluent in French & English (written - spoken)
- Team Management experience mandatory
- Experience in the visa industry is a big plus
- This position is based in Houston - USA
- Resumes needs to be sent in English
- Ensure the operational and economic efficiency of the visa center by:
- Ensuring the well-being of the team and informing management of any difficulties encountered by staff;
- Managing the day-to-day operations of the branch;
- Being proactive in operations and deploying continuous improvement methods to optimize all processes;
- Managing the availability of appointments on Capago's internal management tool;
- Planning and leading staff meetings in collaboration with the supervisor(s);
- Defining the needs of employees with the help of the Supervisor(s) and highlighting them with the cross-functional services concerned;
- Promoting and animating the sales dynamic within the team.
- Ensure the good quality of the relationship with the consular authority by:
- Facilitating communication between the consulate(s) and Capago;
- Attending key meetings with the Consulate;
- Promptly respond to questions from the Consulate regarding records, requirements or procedures;
- Transmitting and updating the instructions of the consulate(s) and ensuring their application in operations.
- Comply with and ensure compliance with our specifications and standards by:
- Ensuring the proper execution of the specifications defined by the represented Ministry of Foreign Affairs;
- Ensuring compliance with applicable internal policies and procedures;
- Ensuring confidentiality and compliance with security policies defined by Capago.
- Ensure the quality of service provided to applicants by:
- Ensuring that the daily production is of excellent quality;
- Handling specific customer complaints that cannot be handled by the Supervisor(s).
- Be an effective relay for cross-functional resources by:
- Participating in recruitment procedures in collaboration with the HR department;
- Ensuring proper compliance with HR and financial procedures;
- Immediately transmit important information or scanned documents to the correct communication channels defined by Capago;
- Managing all other tasks assigned by the Regional Management.
- Sense of responsibility ;
- Fluent in English & French - mandatory
- Experience in the visa industry is a big plus
- Great communication skills;
- Team management and skills development;
- Crisis management ;
- Seriousness ;
- Organization ;
- Reactivity ;
- Rigor.