Program Manager - Government Programs P&L (Hybrid)
CareFirst
- Baltimore, MD
- Permanent
- Full-time
- Manages complex program(s) or strategic initiatives that span organizational boundaries and have a significant legal and/or financial impact to CareFirst Business. Identifies process improvement opportunities and takes action to implement enhancements to maximize outcomes and growth.
- Coordinates with internal and external stakeholders to launch, maintain, and enhance complex program(s). Provides direction and motivation to project teams in a matrixed environment. Drives outcomes by fostering a collaborative culture. Manages relationships with key stakeholders, including management and vendors.
- Measures, evaluates, and reports on program(s) performance related to ROI, customer satisfaction, and other organizational metrics. Effectively forecasts and manages people, process, and technology related resources to ensure successful achievement of corporate goals with a focus on improving market revenue and profit performance by leading or aligning with cross-functional teams towards driving revenue optimization or cost containment programs or services.
- Guides stakeholders and leadership through key decisions and communicates and coordinates activities internally and across network of partners. Drive key KPIs cross-functionally to meet both short-term and long-term goals and financial durability.
Certified Project Management Professional (PMP)-PMI.Experience: 8 years project management or program management experience.Preferred Qualifications:
- Master's Degree.
- Project Management Professional Certification (PMP).
- Medicare Experience P&L management, product management, program management, business analyst, etc.
- Ability to synthesize large complex data and analysis into clear, concise, executive level presentations that allow for rapid grasp of business problem or opportunity and understanding of feasible solutions.
- Effective understanding of how functions integrate within the division and the strategic concept behind the corporate goals.
- Ability to translate business needs as it relates to technology, systems, and vendor platforms.
- Ability to identify and shepherd strategic opportunities that have a significant impact on the organization.
- Ability to establish working relationships and influence/persuade across all levels of leadership including C-Suite.
- Knowledge and discipline of Process Improvement.
- Use of Microsoft Applications.
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
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