Site Engineer
SUNSET Grown
- USA
- Permanent
- Full-time
- Act as an escalation point for advanced or difficult incident/requests to IT Operations
- End User Systems - laptop, desktop and mobile device setup, management, and maintenance
- Systems – server and network setup, management, and maintenance
- Document Imaging – Office and production label printer proactive maintenance and repair
- Microsoft Active Directory - user, group and computer object administration, including Group Policy
- Microsoft Office 365 - account provisioning, de-provisioning and maintenance
- Windows Server – Setup, management, security, and maintenance
- Datacenter Operations – VMWare, Virtual Networking, monitoring and maintenance
- Respond to telephone calls (both during business hours and after hours as required), email and help desk requests for technical support
- Build rapport with Mastronardi Produce business computing end-user community
- Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Create and maintain documentation for his or her home site and remote locations or applications
- After-hours support as required. A mobile phone will be provided.
- Some travel may be required (infrequent)
- Work with business users to plan for changes that could impact our network infrastructure
- Evaluate documented resolutions and analyze trends for ways to prevent future problems
- Alert management to emerging trends in incidents
- Assist in IT asset tracking & management of computers and peripherals, and telephony equipment
- Assist in setup and imaging of new computers
- Assist in setup of new server or networking equipment for his or her home site
- Assist in software releases and PC Refresh roll-outs according to company’s IT Management best practices
- Interface with application vendors as needed to resolve specialized issues
- High School Diploma or equivalent required
- Bachelor’s degree in the Computer Science, Information Systems, or related field preferred
- Industry certification (e.g. MCP, MCDST, A+, MCSA, MCSE, CCENT, CCNA, etc) preferred.
- 5 to 8 years related work experience preferred
- Work experience in a JIT production environment preferred
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
- Ability to present ideas in user-friendly, business-friendly and technical language
- Fluent English and strong written and oral communication language skills. Spanish a plus.
- Advanced Knowledge of computer hardware, including desktops/laptops/tablets, mobile phones, printers/copiers, servers, storage devices, and networking equipment
- Experience with desktop applications including the Microsoft Office Suite
- Experience with Server operating systems – Windows Server
- Experience with Desktop operating systems – Windows and Mac
- Experience with Cisco Networking devices
- Experience with Microsoft 365 and Azure
- Experience with virtualization (VMWare)
- Highly self-motivated, self-directed and keen attention to detail
- Proven analytical, troubleshooting, and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation
- Experience working in a team-oriented, collaborative environment
- Excellent written, oral and interpersonal communication skills
- Ability to present ideas in business-friendly and user-friendly language
- Maintain high level of confidentiality with company information
- Complete a background and drug test screening
- Combination of refrigerated warehouse (20%) and office (80%) environment
- Lifting and transporting of moderately heavy objects, such as computers and peripherals. Must be able to lift up to 30 lbs. with or without accommodation
- Work schedule: Monday through Friday 8:00 a.m. - 5:00 p.m. and alternating Saturday on-call coverage (40-hours on-site work week). Some flexibility in hours.
- On-call and after-hours availability as needed and some holiday coverage
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Cabling experience a plus.
- Will be expected to appropriately handle stressful situations, multi-tasking, and critical deadlines
- Paid weekly
- Medical, Dental, Vision, Life Insurance
- Paid time off and holiday pay
- Employee Engagement & Recognition Programs
- Opportunities for growth and advancement