Technical Field Service Manager
Clean Earth
- Raleigh, NC
- Permanent
- Full-time
- Manages all aspects of the lab pack field team including hiring, training, development, and performance in accordance with HR policies and practices.
- Manage day-to-day activities of lab pack field team to ensure achievement of customer satisfaction while meeting quality, safety, regulatory and budgetary goals.
- Conduct regular quality assurance customer visits
- Ensure the appropriate and required documentation is complete and accurate to meet State, EPA, DOT and DEA regulations
- Train, coach and counsel team members to achieve performance objectives. Prepare regular performance appraisals and goal-setting with subordinate staff according to company guidelines.
- Acts as a technical resource for the team as well as customer service and sales.
- Conduct regular meetings with staff
- Monitor PTO of team and conduct annual performance reviews
- Coordinate lab pack field projects as needed that may include high hazard services, HHW, or any business-related needs.
- Ensures appropriate paperwork is completed and data is entered correctly in system including manifest and land disposal restriction forms.
- Monitor and manage Field Services budget.
- Assist in the development of field Standard Operating Procedures and follow up by ensuring implementation.
- Support sales department in the implementation of new accounts, presentation of services, response to inquiries and technical information.
- Assist in the development of training materials and training outlines and follow up by effectively executing the instruction.
- Order supplies
- Arrange transportation and schedule loads
- Perform other reasonably related tasks as assigned by management
- Minimum an associate degree in an Environmental/Science field
- 3+ years of experience with hazardous waste and lab packing
- Knowledge of RCRA and DOT Regulations as they relate to waste characterization and the transportation of hazardous waste
- 1+ years management/supervisory experience
- Light t0 moderate travel with periodic overnights
- Bachelor’s degree in an Environmental/Science related field
- Experience operating heavy equipment and driving a truck
- Knowledge of in DEA Regulations as they relate to waste characterization and the transportation of hazardous waste
- 40 hour Hazwoper and 8 hour refresher certifications
- 3-yr HAZMAT DOT certification
- Previous supervisory experience
- Ability to manage/prioritize several tasks simultaneously and meet deadlines
- Strong communication skills to interact with customers and staff to provide information, explanations and/or instruction
- Basic knowledge of Microsoft Excel, Word, Outlook, and Power Point
- Willingness and ability to work in non-climate-controlled conditions.
- Willingness and ability to work safely in a variety of physical conditions such as proximity to moving vehicles, electrical current, and exposure to chemicals.
- Willingness and abililty to wear company-provided personal protective equipment which may include eye protection, steel toed shoes, hard hat, Tyvek coveralls and full-face respirator.