Member Advocate, Gilroy Center
Digital NEST
- Gilroy, CA
- $17.38 per hour
- Permanent
- Full-time
- Answering Member questions.
- Meet and greet Members (by name) and visitors in a positive and professional manner as a representative of the Digital NEST, creating a welcoming and safe environment.
- Promote and invite Members to participate in engaging activities and events both verbally and via electronic communication platforms.
- Assist communications and management of social media platforms.
- Conduct Digital NEST tours to prospective Members by following established tour guidelines (when needed).
- Executes established processes for finalizing all Digital NEST memberships (membership Tour Card tracking system, membership Form, and consent form,etc.)
- Work towards self-development to stay current on Member engagement, customer service procedures and practices.
- Assist and support the Center Manager in room/space set ups for all room/space rentals.
- Complete facility opening and closing procedures at the beginning and ending of each shift.
- Assist program staff with space set-up for events to connect with youth.
- Manage calendars for the center (Room Reservations and Programming Calendar).
- Ensure Digital NEST center is clean, safe, and looking aesthetically pleasing at all times.
- Monitor Members’ use of the NEST facility.
- Identify and report concerns or problems to appropriate staff in an accurate and timely manner.
- Assist with creating purchase orders for center supplies and other essential items.
- Assist the Center Manager in reaching out to vendors, repair services, and utilities.
- Answer the telephone and perform various clerical duties.
- Track and complete tasks using Asana, Google apps, and other task management sites.
- Attend all required department and organizational meetings as required.
- Keep all “Member accessible” program/event collateral up-to-date.
- Ensure all Members check in and out.
- Contribute to the Monthly Programs Update Report with data entry and tracking of daily Member attendance resulting in the completion and submission of the report held by the Center Manager using the appropriate platform.
- High School Diploma or equivalent certification.
- Excellent customer service skills.
- Knowledge of and experience using Microsoft Office, Google Applications, Customer Relationship Management platforms.
- Excellent verbal and written communication skills.
- Excellent time management skills.
- Attention to detail.
- Experience working with young adults ages 14 - 24.
- Passion for the mission of Digital NEST and belief in upholding organization’s core values.
- Understanding of and sensitivity to issues of culture/ethnicity/race, gender, sexual identity, class/SES and immigration status.
- Ability to be an ally to people of color, women and lesbian, gay, bisexual, transgendered, queer, questioning and intersex individuals and their allies (LGBTQIA).
- Must have a valid CA driver's license, pass a background check, and be able to travel and work evenings or weekends occasionally, or as needed.
- Maintain dexterity and coordination, sufficient to perform essential functions.
- Ability to perform administrative, computer-based tasks, to be mobile (including, but not limited to walking, bending, squatting, crouching, twisting, kneeling, reaching, etc.), and lift/carry/push/pull objects that weigh up to 35 pounds as needed.
- 100% Agency Paid Medical, Dental, Vision, and Life Insurance for the employee
- SIMPLE IRA Retirement Benefit with up to 2% employer match
- 10 Paid Vacation Days for Full-time Employees (non-Director and non-Chief positions)
- 15 Paid Vacation Days for Full-time Employees (Director and Chief positions)
- 13 Paid Holidays Annually Plus Business closure/holiday the week between Christmas Day and New Years Day
- Paid Sick Time Off
- Annual Parking Permit