Front Office Coordinator

• Greet patients and visitors in a friendly and professional manner.

• Provide assistance and answer inquiries regarding appointments, services, and office policies.

• Maintain a welcoming and organized reception area.

• Schedule patient appointments via phone, email, or in person, ensuring accuracy and efficiency.

• Coordinate with healthcare providers to optimize scheduling and accommodate patient needs.

• Remind patients of upcoming appointments and provide necessary instructions or documentation.

• Verify patient information, including demographics, insurance coverage, and medical history.

• Collect co-payments, deductibles, and outstanding balances at the time of check-in.

• Ensure all necessary paperwork is completed and signed by patients.

• Process patient check-out by scheduling follow-up appointments, providing prescriptions or referrals, and issuing receipts.

• Maintain paper and electronic medical records (EMR) system with accurate and up-to-date patient information.

• Scan and file incoming documents, such as insurance cards, consent forms, and referrals.

• Assist patients with requests for medical records and ensure compliance with privacy regulations (e.g., HIPAA).

• Serve as a liaison between patients, healthcare providers, and administrative staff.

• Communicate effectively with medical staff and other team members to facilitate smooth patient flow.

• Relay messages and relay urgent matters to appropriate personnel promptly.

• Excellent execution in general office tasks, answering phones, responding to emails, and maintaining office supplies.

• Collaborate with billing and coding specialists to ensure accurate patient billing and insurance claims processing.

• Participate in staff meetings and training sessions to stay updated on office procedures and policies.

• High school diploma or equivalent; additional education or certification in healthcare administration is a plus.

• Proven experience in a customer service or administrative role, preferably in a medical setting.

• Proficiency in using computer software for appointment scheduling, EMR systems, and office tasks.

• Strong interpersonal skills and the ability to communicate effectively with patients.

• Excellent organizational skills with the ability to prioritize tasks and manage time efficiently.

• Detail-oriented mindset with a focus on accuracy and thoroughness.

• Ability to maintain confidentiality and handle sensitive information with discretion.

• Flexibility to adapt to changing priorities and willingness to assist in various office duties as needed.

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