Learning Management System (LMS) Administrator Specialist
Sunrise Systems
- Seattle, WA
- $53.00-59.00 per hour
- Permanent
- Full-time
Job ID: 24-01683
Location: Seattle, WA, 98109
Duration: 12 Months contract on W2Job Description: Top Skills:
- 2+ years of experience with SuccessFactors
- Excellent communication and technical trouble shooting skills
- ServiceNow experience preferred
- Excellent time management and attention to detail
- Experience in the same/similar regulated industry
- Must have basic GMP and Quality knowledge.
- Intermediate skills to navigate a document management system (DMS) and Learning Management System (LMS).
- Must be able to properly communicate e-mails and routine business matters with management with high level of accuracy.
- Must demonstrate basic writing skills and be able to follow technical reports.
- Must be action-oriented and customer-focused and possess learning agility.
- Excellent organizational and written skills.
- Ability to work independently, have a high degree of accountability and accuracy of work.
- Intermediate skills in design, development, and implementation of training.
- Proficient in MS Outlook, Word, Excel and PowerPoint.
- Ensure training forms are entered into the LMS within 1 business day of receipt and retained per procedure.
- Review training form submissions for adherence to good documentation principals, accuracy and completion.
- Oversee the creation, edit and/or retirement of training items and curricula in the LMS Edit/link training materials to ensure availability to users via the LMS File and maintain training records for easy retrieval.
- Partner with the inspection/audit subject matter expert to generate LMS reports and/or retrieve training records to support inspections/audits Build and/or run reports to show user status or other requested information.
- Apply LMS knowledge to provide front line technical support (or escalation) for users.
- Thoroughly research customer requests and questions and provide suggestions for resolution.
- Track and document all incoming customer requests, data entry and filing for department metrics.
- Maintain class offerings in the LMS Ensure Good Manufacturing
- Practices training records are completed per good document principals (GDP).
- Monitor the Quality Training inbox to provide timely and accurate execution of customer training requests.
- Utilize a consultative approach and powerful questions in customer
- interactions and review training requests in order to address actual vs. stated training need.
- Always provide excellent customer service.
- Share information, answer questions, solve problems, and raise issues as necessary to promote an environment of teamwork and collaboration
- Bachelor’s degree preferred
- 3 or more years of relevant systems experience in a regulated industry required, preferably in Life Sciences.
- Learning Management System (LMS) background preferred.
- An equivalent combination of education and experience may substitute.
Factors that may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].Benefits:
Sunrise offers ACA-compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.Contact
Satya S | Direct: (732) 272-0262 | Email: | URL: www.sunrisesys.com