.Position SummaryThe Lead-Spa will be the example to all other technicians by providing outstanding leadership and exceptional customer interactions.The Lead-Spa will mentor and coach the LifeSpa team within their club to help drive financially successful team members as well as assist the General Manager in ensuring the department meets it overall financial targets.Job Duties/ResponsibilitiesPromotes LifeSpa to build business with club interaction and social media.Greets guests in a timely and friendly fashion and ensures guests are comfortable throughout their LifeSpa experience, providing support for any escalated member issues.Serves as a positive role model to all team members to create a happy work environmentLeads and mentors spa team, providing daily supervision, providing performance feedback, handling team member scheduling, timekeeping and pay issues and ensuring the team is aware of company policies, protocols, and expectationsWorks with the General Manager to scout and interview new team members, managing the onboarding process for new performers.Places and receives orders and completes weekly inventory cycle countsDrives service and retail awareness through LifeSpa designed promotions and eventsPosition RequirementsHigh School graduate or equivalentAbility to stand for prolonged periods of timeAbility to perform minor lifting5 or more years of technical experienceHas strong professional presentation, technical ability and relationship buildingAppropriate State/County/City LicensesPreferred Qualifications1 to 2 years of Salon/Spa Leadership experienceLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
