Theatre House Lead
City of Fort Wayne
- Fort Wayne, IN
- Permanent
- Full-time
- Supervise all volunteer ushers;
- Assists in planning and implementing annual volunteer training;
- Recruits and assigns volunteers from list of qualified volunteers;
- Leads volunteer retraining as necessary;
- Ascertains all public spaces are safe and clean prior to and during event;
- Checks egress through all fire exits and audience walkways;
- Serves as the point of contact for patron safety;
- Investigates all patron injuries, complete and forward necessary documentation;
- Works in close collaboration with other area leaders to deliver the best possible guest experience.
- High school diploma or general education degree (GED); Bachelor's degree from an accredited university in a related field preferred;
- Two or more years' experience working front of house operations with a large concert venue;
- Proven track record of outstanding customer service and leadership skills to guarantee that the entire volunteer usher team is dedicated to ensuring that each and every guest experience at the Theatre is an exceptional one;
- Must demonstrate extreme patience with working with volunteers;
- Ability to train volunteers;
- Demonstrated supervisory skills;
- Demonstrated excellent communication skills;
- Flexible schedule required for events. Position will work mostly nights and weekends;
- Ability to establish priorities and manage multiple situations in a fast paced environment;
- Trained crowd manager certification preferred;
- Understands complex, varied non-standardized tasks, processes, or operations;
- Applies routine practices, rules, regulations, procedures, or techniques that are relevant to assigned tasks;
- Communicates efficiently and effectively while training various skills;
- Ability to establish and maintain a cooperative working relationship with departmental managers, operating staff and the general public.