OverviewYou will join a high-energy and fast-paced team that supports Lowes Foods To Go – our online ordering program that guests call “life-changing”. As a Personal Shopper, you will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests so you can understand their needs and preferences. This position will give you an opportunity to be directly involved in the company’s fastest-growing sales channel and you will get hands-on experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will also support creative marketing and outreach programs that help achieve eCommerce goals for your store. The ideal candidate is naturally outgoing and energetic, and is capable of having positive and genuine interactions with Lowes Foods guests.Responsibilities1. Pick guests’ orders based on operational guidelines and best practices2. Interact with guests in a genuine, fun, and interactive manner3. Work efficiently and purposefully when picking, staging, and carrying out orders4. Properly greet and review orders with guests5. Effectively and safely handle, bagging, and loading of orders6. Record any variances on guest pick list7. Maintain appropriate records applicable to position and LFTG and transmit data as scheduled8. Perform basic maintenance on hardware and software9. Maintain LFTG station including all equipment10. Communicate any service issues with support resources and store management11. Conduct in-store promotion of program12. Periodically assist and/or conduct marketing within the community13. Provide in-store guest service as needed. (bagging, help locating product, cleaning)14. Maintain a professional appearance and attitude at all times15. All other duties assigned by managementQualifications1. Friendly, energetic, genuine, and outgoing personality2. Strong people skills with the ability to communicate clearly, professionally, and concisely3. Ability to work well with others, especially those with differing personalities and viewpoints4. Ability to lift 25 lbs. consistently and 50 lbs. occasionally5. Ability to read and understand information and take direction6. Ability to walk, bend, kneel and stand for extended periods of time7. Ability to effectively communicate with, and take direction from supervision8. Ability to work well with (or learn how work well with) computers, handheld Android/iOS devices and Basic Microsoft Office skills9. Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of our Guest Service team#LI-KG1
