Network Technician
Apogee
- Ithaca, NY
- Permanent
- Full-time
- Providing exceptional service to customers
- Working with Apogee to address end-user and network escalations
- Working with Apogee to coordinate client activities (e.g. move-in)
- Responding to emergency outages promptly
- Monitoring, investigating and retiring equipment alarms
- Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks)
- Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
- Tracking and updating escalation tickets
- Working with Apogee on customer install activities as needed
- Seeing that Apogee’s policies and end-user agreement are upheld in your perspective region
- Generating reports as required
- Attending training events as required
- Other documentation and administrative duties as requested
- Experience with commercial-grade networking equipment
- Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM
- Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts
- Certifications such as Net+, CCENT, CCNA, CWTS
- Experience with Cable TV “headend” equipment
- Associate’s Degree in a technical field with 2+ years’ experience or Four-year degree in Technology field
- 2-3 years of help desk or technical support experience
- 2-3 years of customer support experience
- An attractive salary
- Health insurance plan including Health Savings Account matching program
- Monthly stipend for cellular and data usage
- Engineering and Technical teams receive cash bonuses for obtaining certifications
- Maternity and Paternity leave