Jr. Systems Administrator
Charles IT
- Stamford, CT
- Permanent
- Full-time
- Provide support and troubleshooting to resolve technical issues for end users
- Support Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
- Support of virtual environments including VMware, and Hyper-V
- Effectively communicate with customers on ticket progress, impending changes, agreed outages, etc.
- Configure, install and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
- Document internal processes and procedures related to duties and responsibilities
- Maintain strong client system documentation to include system reviews and recommendations
- Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry
- Bachelor’s degree or equivalent in the IT field is preferred
- 2+ Years of experience in the IT field preferred
- Experience with ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 platforms a plus.
- Superior communication skills required
- Ability to multi-task and function collaboratively as a member of a fast-paced, client-orientated team
- Enthusiastic and dedicated to the challenges of a growing company and client base
- Excellent follow-through to see tasks through completion
- Self-starter with the ability to perform independently with little or no supervision
- High level of organization; strong attention to detail