Financial Counselor
Acadia Healthcare
- Conway, AR
- Permanent
- Full-time
- Verify and document detailed patient insurance benefit and eligibility information in HMS, logs and in financial charts for all inpatient and outpatient services.
- Verify eligibility for all Medicare patients and printout eligibility inquiry.
- Post physician charges into MedHost and keep physician logs updated as applicable.
- Alert Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement.
- Create financial charts for each inpatient and/or outpatient admission.
- Obtain required patient signatures/data for all services.
- Collect patient payments as identified. All collected payments must be logged in the designated tracking tools and reconciled.
- Assist the Business Office by obtaining insurance claim status for unpaid claims when assigned to a claim status project.
- Complete adjustment forms for any charity or administrative adjustments for approval.
- Update on a daily basis the upfront collection log, charity log, and administrative adjustment log. Review with BOD on a weekly basis.
- Ability to check in/register patients when needed to include financial counseling, payment collections, etc. Provide information to the patients regarding their benefits and financial obligations.
- Perform other functions and tasks as assigned.
- High school diploma or equivalent required.
- Two years prior admissions and/or collections experience in a hospital setting required, psychiatric experience preferred.
- Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.
- Knowledge of office administration procedures with the ability to operate most standard office equipment.
- Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
- Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
- Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
- Self-motivated with strong organizational skills and superior attention to detail.
- Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes.
- Capable of working within established policies, procedures and practices prescribed by the organization.
- English sufficient to provide and receive instructions/directions.
Financial Awareness: Required Advanced
Attention to Detail: Required AdvancedBehaviors : Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivation : Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside helpEducation : High School/GEDExperience : 2 years: Two years prior admissions and/or collections experience in a hospital setting.