COUNT TEAM MEMBER I
Hard Rock Cafe
- Coconut Creek, FL
- Permanent
- Full-time
- Create and ensure a fun-filled, entertaining and exciting environment
- Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
- Inform Supervisor of Guest needs which may require special accommodations
- Show special recognition of frequent Guests
- Maintain a safe, clean and comfortable environment for Guests at all times
- Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
- Present a neat, clean and well-groomed appearance at all times
- Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
- Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility
- Promote positive public relations and create an enjoyable atmosphere for all
- Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations
- Maintain a professional and positive relationship with vendors, Guests and co-workers
- Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
- Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns
- Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
- High school diploma or GED, as well as money handling skills in a computer environment, or an equivalent combination of education and/or work experience.
- Must possess ability to proficiently use currency counting equipment and 10-key adding machine. Must possess ability to maintain visual attention and mental concentration for significant periods of time.
- Must possess ability to add, subtract, multiply and divide in all units of measure using whole numbers, common factions and decimals.
- Must possess ability to handle standard situations in which specific steps are involved.
- Must possess the ability to operate computer and software programs. Must be able to stand/ be on feet for long periods of time and lift or push 75 pounds.
- May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.