Medical Assistant
Signature HealthCARE
- Brockton, MA
- Permanent
- Full-time
- Prepare patient for examination/procedure, as appropriate.
- Administer immunizations orally, intramuscularly, subcutaneously, or intradermally once evidence of competency has been assessed with a signed order.
- Alert RN and/or provider of patient’s/family’s questions or issues related to vaccine administration.
- Review medical records for up-to-date problem list including patient reported medication and allergies and diagnoses that are documented by physicians or providers.
- Understand that the stress of illness may alter patient behavior and ability to follow through on plan of health care; interact with respect including situations where patient and/or family display anger or distress.
- Provide support and comfort to patients and families during clinic visits and procedures as needed, including chaperoning during sensitive examinations.
- Promote patient welfare and independence by communicating through words and actions and understanding of patients’ reactions to the healthcare environment.
- Participate in patient education by providing standardized, structured written/verbal information to patients regarding procedures, preparation for diagnostic tests, and chronic disease conditions as instructed by RN/MD. Refer patients who require further teaching interventions to an RN or provider.
- Provide emergency care to patients when necessary, using basic life support and automated defibrillator equipment, maintaining basic CPR certification.
- Assist provider with procedures including those requiring aseptic and sterile technique.
- Assist with quality measures, including maintenance and recording of required daily equipment checks, CLIA requirements, and calibration of equipment as needed in clinics where this is required.
- Document complete and accurate patient observations, care, and outcomes of interventions in the electronic medical record.
- Contribute to individual patient care planning.
- Participate in the review of schedules and space needs; anticipate and suggest any needed changes in staffing or provider schedules.
- Assist with coordinating work assignments to assure that the staff needed is available and prepared.
- Comply with the SHC Health patient satisfaction, customer service, and ambulatory care standards.
- Assist with quality improvement projects such as communication of waits and delays, chart audits.
- Assist in updating Medical Assistant training materials. Participate in orientation of new staff.
- May float to other clinics as needed for operations need.
- Clean and examine procedure tables, equipment, and other work areas following current infection control and/or isolation procedure guidelines.
- Stock nurse’s station and exam/procedure rooms as assigned. Inventory specialty items and initiate reorder of supplies as needed.
- Report non-functioning or defective equipment to supervisor immediately.
- Ensure all supplies are up to date and replace expired materials as necessary following sterile processing procedures.
- Assist in the maintenance of patient education materials.
- Provide clerical support to facilitate optimal patient care and area operation.
- Demonstrate proficiency in use of the computer for all aspects of patient care and documentation.
- Facilitate the coordination of patient services within the clinic and other departments, e.g. radiology, clinical lab, etc.
- Based on setting, may perform prescribed lab activities, patient scheduling functions, and/or standard revenue cycle functions.
- Prepare/maintain medical records, including ordering, filing, and copying when appropriate.
- Adhere to National Patient Safety goals, Joint Commission Standards, and Department of Public Health regulations
- Complete all required competencies and maintain skill level.
- Recognize the need for continuous learning by attending staff development programs and workshops.
- Serve on task forces/committees as requested.
- Knowledge of medical terminology
- Ability to learn computer and application skills as applicable to role
- Ability to interact with and work around people
- Ability to make judgments in demanding situations
- Ability to react to frequent changes in duties and volume of work
- Effective oral and written communication skills
- Ability to listen empathetically
- Ability to logically organize details
- Ability to manage multiple concurrent activities
- Knowledge of interpersonal communications in a complex organization
- Commitment to respectful patient and family centered care
- Commitment to respectful treatment of all colleagues
- Commitment to patient privacy
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Must be able to reasonably make appropriate judgment in communications and actions with patients, physicians, other associates, outside agencies, and vendors.
- Experience (Type & Length): One (1) year of experience as a Certified Medical Assistant or LPN preferred but, not required
- Certification/Licensure: Certified as a CMA, RMA or CCMA or eligible for certification. Certification must be obtained within six(6) months of hire. CPR/BLS certification from American Red Cross
- Software/Hardware:
- Other: Medical Assistant certification through one of the following organizations required within 6 months of hire: American Association of Medical Assistants (AAMA) - Certified Medical Assistant (CMA), American Medical Certification Agency (AMCA)- Clinical Medical Assistant Certification (CMA), National Health Career Association (NHA) - Certified Clinical Medical Assistant (CCMA), American Medical Technologist (AMT) - Registered Medical Assistant (RMA), American Registry of Medical Assistants (ARMA)- Registered Medical Assistant (RMA), National Association of Health Professionals- Nationally Registered Certified Medical Assistant (NRCMA), National Phlebotomy Solutions (NPS)- Certified Medical Assistant (CMA) or National Center for Competency Testing (NCCT) - National Certified Medical Assistant (NCMA).