Casework Supervisor
Cherokee Nation Businesses
- New York City, NY
- Permanent
- Full-time
- Estimated Starting Salary Range for Casework Supervisor:
- Pay commensurate with experience.
- Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.
- Maintain constant awareness of case statuses and engage in daily activities to provide real-time updates on casework status to Cherokee leadership and Health & Hospitals' HERRC program leadership.
- Support casework staff to help asylum seekers transition out of the city's supportive housing and resettlement services.
- Supervise casework daily activities and performance.
- Ensure data and information is completed in the NYC Health & Hospitals case management platform.
- Designate caseloads.
- Assign work schedules.
- Conduct performance evaluations.
- Conduct caseload assignments.
- Review and approve assessments, service plans and case notes.
- Ensure daily case management coverage and monitor attendance.
- Help coordinating interpretation and translation services.
- Provide on the job training and ongoing training.
- Recommend procedural / process improvement changes as required to improve upon the delivery of services.
- Performs other job-related duties as assigned
- Bachelor's degree.
- Minimum 4 years demonstrated social services experience in case management
- 2 years in supervisor role in delivery of culturally sensitive and trauma informed services * Comprehensive understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services.
- Must have excellent verbal and written communication skills and ability to learn quickly and problem-solve under pressure and within prescribed timelines.
- Must possess knowledge of immigration laws and procedures.
- Preferred; Master's degree in social work or other human services field + two years of relevant experience working with people who enter the U.S. seeking asylum.
- Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements.
- Supervisory experience
- Experience conducting performance evaluations.
- Experience with the utilization of date to track and assess case progress.
- Spanish/English bilingual fluency required.
- Must be organized as well as, have excellent verbal, written and communication skills and the ability to work collaboratively with families, collaborating agencies, and community professionals.
- Strong customer service background
- Able to effectively manage significant documentation.
- A self-starter, able to work with minimal supervision and work independently.
- Able to prioritize and be accountable for timeliness to complete projects in a timely manner.
- Possess sensitivity to the service population's cultural and socio-economic characteristics.
- Ability to organize, multitask and prioritize duties and responsibilities efficiently.
- Past applicable job experience may include, but is not limited to: Case Manager Supervisor, Social Services Supervisor, or Client Services Supervisor
- Must pass pre-employment qualifications of Cherokee Federal