Volunteer Coordinator (24hr/week)
Compassus
- Northampton, MA
- Permanent
- Full-time
- Participates as a member of the IDT, including development and implementation of the plan of care.
- Promotes the use of volunteers as an intervention to support patient care needs.
- Actively recruits, hires, trains, supervises, and retains volunteers to support the administrative and patient care needs of the program and Compassus.
- Adheres to common human resource policies in recruitment and selection processes.
- Ensures prospective volunteers are interviewed and complete all mandated background and health screenings prior to being offered a position as a volunteer.
- Performs initial and ongoing competency evaluations to verify training and support needs.
- Maintains records of all recruitment and retention activities.
- Maintains accurate record of volunteer utilization as a percentage of overall patient care hours as mandated by regulations.
- Effectively communicates patient and family needs to IDT.
- Provides education about volunteer services and role of the volunteer to members of the IDT.
- Prepares reports, in-services, and other documents to demonstrate the value and effectiveness of the volunteer program as requested.
- Utilizes a variety of means to communicate with and retain active volunteers, which may include: newsletters; email campaigns; gatherings/celebratory events; meetings.
- Delivers high quality training for new volunteers.
- Delivers at least 4 in-services per year for active volunteers.
- Manages volunteer services through accountable awareness of volunteer utilization, documentation and plan of care involvement.
- Assigns patient care and administrative volunteers, providing oversight for activity and documentation requirements.
- Develops and performs public service announcements regarding hospice volunteerism.
- Performs the role of the patient care volunteer when needed to support plan of care interventions.
- Operates within established budgetary guidelines and manages expenses of volunteer program.
- Performs other duties as assigned.
- High school diploma or equivalent required.
- Colleague degree (AS or BS) preferred.
- Experience in Social Services, Human Services, Resource Management or related field is preferred; or equivalent combination of education and experience desired.
- Prior experience managing volunteer services or non-profit organization is a plus.
- Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
- Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, colleagues, investors, and external parties. Strong written and verbal communications.
- Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy. Ability to effectively delegate and monitor many activities simultaneously.